Cybersecurity Support Engineer (FortiClient) - Malaysia
Cybersecurity Support Engineer (FortiClient) - Malaysia
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1 Vacancy
Job Description
Location: Malaysia (Kuala Lumpur)
Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer (FortiClient) to contribute to the success of our rapidly growing business.
As aCybersecurity Support Engineer you will:
- Support Fortinets customers globally and may travel within APAC region to meet up customer when necessary.
- Understand customer network/security implementation and requirement technically.
- Perform technical issue analysis troubleshooting and consultation for customer.
- Provide effective communication with customers and colleagues.
- Manage customer expectation correctly.
- Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
- Perform customer case management and escalation.
- Reproduce customer issue/bug in Fortinet APAC lab.
- Fortinets Product bug management and escalation to engineering team.
- Provide technical consultation to Level-1 engineer.
- Keep improving technical knowledge and updating latest network/security technology and
protocols. - Have knowledge idea and experience sharing within the team.
- Contribute to the teams success and be part of good team player.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- 4 7 years working experience in networking/security related field.
- In-depth knowledge of TCP/IP.
- Experience in TCP/IP dynamic routing and L2/L3 network protocols implementation.
- Good communication and written skills in English.
- Got sense of urgency and capable to handle tense situation.
- Positive communicative and customer oriented attitude.
- Having any of industry certificates will be an advantage (FCP 7.4 NSE7 FCNSP CISSP CCNP CCSPCCNA).
- Experience in security products and technology (e.g. Firewall IPS DDoS).
- Good exposure in Unix/Linux environment would be a plus.
- Experience in system integration and multi vendor environment.
- Experience in data center deployment.
- Experience in wireless access point.
- Experience in SQL database.
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience.
Why Join Us:
At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet these resumes if considered will be assumed to have been given by the Agency free of any related fees/charges.
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Employment Type
Full-Time
