Service Aggregation Manager
Service Aggregation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Wellington based Full-time
Fixed term or secondment until 28th August 2026
Midpoint of $169626 dependent on experience
Ko tu ake mahi - What youll do
Were looking for a Service Aggregation Manager to lead the development and oversight of service delivery frameworks that ensure excellence across both in-house and outsourced digital and information services. This is a unique opportunity to shape how services are delivered build strong vendor and stakeholder relationships and drive continuous improvement in a dynamic customer-focused environment
Design and implement robust frameworks to ensure digital services are well-defined fit for purpose and consistently meet or exceed performance expectations.
Manage the seamless transition of new or updated services into operation ensuring alignment with organisational needs and support structures.
Take ownership of vendor performance to optimise service delivery.
Lead the development of a comprehensive accessible catalogue of all services including contractual and commercial details.
Act as the key escalation point for service quality and performance concerns working collaboratively with internal and external stakeholders to resolve issues swiftly and effectively
Ko ng pkenga u - What youll bring
Significant experience in service delivery management preferably within a digital services or IT environment.
Proven experience in managing complex vendor relationships and contracts including experience with SaaS managed services and/or shared service arrangements.
Strong expertise in IT Service Management (ITSM) frameworks (e.g. ITIL) with a demonstrated ability to design implement and improve service management processes.
Experience in service transition with a track record of successfully integrating new or changed services into an operational environment.
Ng hua o t mtou whare - What we bring
Discover a world of opportunities for personal and professional growth. Were not just a workplace; were a whanau that values your well-being and the importance of work-life balance. At Manat Hauora we value the authentic you ensuring that every voice is heard and every perspective matters. Your wellness is our priority with comprehensive support and resources to keep you thriving. Join us today and be part of a team dedicated to improving healthcare.
We are committed to fostering an inclusive and respectful environment welcoming applicants from diverse backgrounds. We value the unique perspectives and experiences each individual brings. Please contact us if you require any support to ensure the recruitment process is accessible.
Me phea te tono mai - How to apply
Applications close on Friday 29th August 2025..
Click here to view the position description and apply please follow the online process at our Careers Website. Please ensure you upload a CV and covering letter with all applications. If you have any questions email the recruitment team at .
Please note: We are reviewing applications as they come in and interviews may take place during the advertising period. Please note if we receive a high number of applications this job may close prior to the closing date.
We are not receiving recruitment agency submissions at this time.
Required Experience:
Manager
Employment Type
Full-Time
