Customer Service Specialist 6 months Fixed Term
Ko wai mtou About us
Kia ora. Were Foodies. You know Gilmours New World PAKnSAVE and Four Square right Thats us!
With 300 stores and over 24000 Foodies across Te Ika-a-Maui our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned we reflect the communities we serve and we celebrate our people - our taonga every day for being uniquely them.
Gilmours is 100% NZ Owned and Operated serving thousands of businesses and organisations across the North Island for the food and beverages they need to grow theirbusiness. Gilmours is your one-stop Foodservice shop with Butchery Produce Chilled & Frozen Grocery General Merchandise Consumables Beverages and Liquor.
Te Tranga About the role
As aCustomer Service Specialist youll be the first point of contact for our customers and stores providing empathetic timely and effective support. Youll work across phone email and chat to resolve complex issues and ensure a seamless experience.
Enjoy the flexibility of working from your own space. While this role is fully remote you may occasionally be asked to pop into our Palmerston North office for training or team catch-ups.
Key responsibilities include:
- Responding to a high volume of inbound inquiries with professionalism and urgency
- Diagnosing and resolving customer issues efficiently
- Maintaining accurate records in our CRM system
- Collaborating with internal teams to resolve concerns
- Meeting KPIs and contributing to a positive team culture
Ng painga - What we offer
Were committed to providing awesome experiences for our people including offering a range of benefits
- Remote-first role - work from wherever youre most productive
- 5% discount at our retail stores because who doesnt love a good deal
- Learning & wellness perks inhouse development programmes flu vaccinations and social network groups (we call them Tribes)
He krero mu - About you
You might be early in your career or looking for a fresh start- either way if youre curious adaptable empathetic and love solving problems we want to hear from you.
Were looking for:
- Proven experience in a contact centre sales or customer-facing role
- Strong communication and critical thinking skills
- High emotional intelligence and calm under pressure
- Tech-savviness with CRM and Microsoft Office tools
- A team player whos flexible and eager to learn
Experience awesome. Achieve awesome. Be awesomely you.
Were proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour encourage togetherness inspire our people to be their best selves in our Foodies whnau.
We encourage you to apply with all your awesomeness and welcome your diverse background including any disability additional health and mental health needs and/or neurodiversity.
Dont cart around apply now!
Customer Service Specialist
