Senior Customer Service Support Specialist - Retail Customer Care
Senior Customer Service Support Specialist - Retail Customer Care
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
In the Senior Customer Service team we are driven by our customers and employees. The team represents Apple as the companys highest escalation point with the ultimate goal of restoring and strengthening the customers loyalty and faith in Apple as a whole. This team communicates official positioning on company issues works closely with different departments to ensure a successful resolution of complex customer issues as well as identifies and suggests improvement strategies.
- A passion to provide exceptional customer service
- Resourcefulness and flexibility
- Unparalleled attention to detail
- Strong interpersonal communication and active listening skills
- Advanced judgement negotiation and problem-solving skills
- Able to make sound judgments while understanding and balancing the needs of the customer as well as the needs of the company
- Proven ability to thrive in a fast-moving and varied environment
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure
- Excellent written and verbal communication skills
- Outstanding ownership and follow-through skills
- Business level English is a plus
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
Required Experience:
Senior IC
Employment Type
Full Time
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