Customer Service Specialist - Tennis Center

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the Hiring Process section below to learn more.

New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

The City of Bellevue is currently seeking a Customer Service specialist at the Robinswood Tennis Center. The Robinswood Tennis Center features an all season indoor/outdoor tennis facility with locker rooms and a retail kiosk. At peak times Robinswood is a busy facility with a variety of tennis programs and activities occurring simultaneously. The City is seeking a mature energetic and responsible individual that enjoys working independently in a multifunctional environment to greet and assist customers. This position reports to the Robinswood Tennis Center Manager but works closely with the Administrative Assistant.

Hours: Average of 16-20 hours per week. Shifts vary based on season additional hours could be available depending on facility needs.

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Represent the City in a positive manner and provide quality customer service to the public.
• Greet customers at the reception desk.
• Answer and route incoming calls.
• Collect admissions fees and register participants using CivicRec registration software.
• Handle payment transactions which will include cash checks and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the reception area and other areas of the facility as assigned.
• Report any damage incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Complete required training.
• Attend scheduled staff meetings.
• Adhere to safety procedure protocol and safety standards. Other duties as assigned.
  

Knowledge Skills Abilities and Competencies

• Skill in providing customer service in a busy environment and in handling multiple tasks.
• Skill in handling conflict and in dealing with emergency situations.
• Skill in working with diverse groups of people in a tactful effective and respectful manner.
• Skill in solving problems and in using tact patience and courtesy when working with others.
• Skill in establishing and maintaining effective working relationships with staff the community and program participants.
• Ability to provide information about parks recreation and community services programs activities and services and to communicate effectively in person via email and over the phone.
• Ability to work with cash and make change.
• Ability to follow instructions written and verbal.
• Ability to use a computer to enter and track data process payments research information and communicate program details to participants.
• Ability to work various schedules including mornings afternoons evenings weekends and holidays.
• Ability to enforce facility rules policies guidelines and safety standards.

• High school diploma or GED; college level course work preferred.
• Possess a current First Aid/CPR certification or be willing to obtain within first 3 months of employment.
• Must pass a criminal background check.

• Customer Focus: We are focused on the needs of the customer and on developing strong relationships with our customers.
• Instills Trust: Through authenticity integrity and honesty we gain the trust and respect of all of those with whom we work.
• Communicates Effectively: We understand the need to develop multimode forms of communication to address the needs of all of the audiences with whom we are engaging.
• Cultivates Innovation: We are focused on generating new and creative ways for our organization to be successful.
  

Physical Demands
The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking talking hearing using hands to handle feel or operate objects tools or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push pull lift and/or carry up to 10 pounds.
• The noise level in the work environment can vary and is usually moderately quiet.
• Able to perform duties involving physical labor; such as bending kneeling standing reaching climbing stooping squatting pushing and twisting.
• Ability to assist during emergency situations.
  

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name address and other demographics. To help us please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter resume writing sample and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks including at least one prior supervisor.
• Some positions may require completion of a criminal background checkprior to start employment
• Some positions may require obtaining a commercial drivers license (CDL) licensures or additional certifications.

At the City of Bellevue youll be part of a team committed to providing exceptional customer service upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions our interactions and our decision making in the City of Bellevue organization is: Exceptional Public Service Stewardship Commitment to Employees Integrity Innovation and Diversity Equity & Inclusion. Youll work in an environment that is innovative collaborative future focused and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. Its what makes the City of Bellevue an exciting place to work live and explore.

Have we piqued your interest yet Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation marital status national origin genetic information disability age veteran status or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at or .If you are invited to participate in the selection process and need ADA accommodations please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

any technical difficulties with your application please contact the NEOGOV support line at .

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