Senior Engineering Manager
Senior Engineering Manager
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Job Description
Job Description
At Zendesk our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs Zendesk has experienced remarkable success and growth while maintaining a fun positive and down-to-earth culture.
We are looking for a Machine Learning Engineering Manager to join our AI Copilot team. You will be delivering AI/ML powered features for our customers at Zendesk scale.
What youll be doing
Lead a team of experienced Machine Learning Engineers and Scientists offering direction and assistance at every stage of the lifecycle of an ML project.
Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
Lead the recruitment of new team members and facilitate a speedy engaged interview process.
Create a diverse and inclusive working environment where people can thrive.
Be an active contributor to your teams continuous improvement and its members career development.
What you bring to the role
Experience managing people across one or more teams ideally working with large distributed Internet-facing systems.
Proven expertise in leading the delivery of machine learning projects to production.
Phenomenal communication skills both written and verbal.
Refined prioritization skills you are able to focus your time and energy where itll have the most impact.
A dedication to continual self-development.
Collaborative upbeat work ethic where you can take ownership and have fun.
Preferred
Previous experience delivering ML products or in ML operations (MLOps)
Experience with recent tooling around LLM evaluation and monitoring
Experience with either SQL or DBT
Tech Stack
Our code is written in Python and Ruby
Our servers live in AWS
Our local machine learning models rely on Pytorch
Our ML pipelines use Airflow and Metaflow
Our data is stored in S3 RDS MySQL and Snowflake
Our services and models are deployed to Kubernetes using Docker
Heavy usage of LLM technology from multiple providers
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Manager
Employment Type
Full-Time
