Desktop Engineer (Audit and Policy Engineer)
Desktop Engineer (Audit and Policy Engineer)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lets be #BrilliantTogether
Overview:
The Desktop Engineering Audit and Policy Engineer is a key contributor to ISSs global IT Services organization. The successful candidate will assist with the monitoring and reporting to the Desktop Engineering and larger IT teams. The position may also provide 3rd level global support as required to ISS offices across US EMEA and APAC. Our principles are based on collaboration best practices standards efficiency and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of an independent thinker highly engaged communicator technical expert and a problem solver.
A successful Audit and Policy enjoys the challenge of managing documenting and verifying the processes and technologies used by our workforce in their day-to-day addition the Engineer should be able to evaluate and provide feedback to management on issues and status and help use this feedback to assist the Desktop Engineering team in designing and deploying solutions to improve resource efficiency and availability.
The Engineer must be able to quickly become familiar with new technologies processes and practices to determine the best approach for meeting the business needs while complying with established guidelines and policies. Likewise the Engineer should possess the necessary skills and business knowledge to know when it is appropriate to report on any concerns. They should be able to think on their feet and be confident handling issues. Solid technical expertise ability to prioritize project management willingness to learn and excellent customer care skills are essential for this role.
Responsibilities:
- Audit and Policy Engineer for the Desktop Engineering team.
- Foster an engaging proactive and collaborative service department that is closely partnered and clearly communicates with the business and across IT departments.
- Assist team responsible for Windows 11 deployments application packaging creation verification and deployment processes be ensuring processes are maintained and documentation is up to date.
- Conduct audits for unlicensed software; research troubleshoot and resolve process issues.
- Manage Office365 and Exchange Online including users groups tenants and migrations and policies.
- Work with other IT departments as necessary to assist with the planning design configuration implementation and deployment of applications and management systems.
- Build configure deploy and support ongoing usability of desktop computers peripheral equipment and software.
- Work with other IT departments to ensure deployed hardware and operating systems are compliant with security standards routinely patched and vulnerabilities are addressed.
- Responsible for the overall implementation of operating systems software packages updates
- Troubleshoot basic network software and printing problems.
- Excellent communicator with business users management and team members regarding status of activities.
- Work with vendor support contacts to resolve technical problems with desktop computing images equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems.
- Work with procurement staff to purchase hardware and software.
- Assess functional needs to determine specifications for purchases.
- Desire to take advantage of training and learning opportunities
- Ability to function effectively in a fast-paced environment
- Work collaboratively with 1st/2nd/3rd level support team to ensure that customers receive timely service.
- Document IT desktop procedures as directed.
- Apply a business focus to all assignments and responsibilities measurement of results and associated reporting.
- Support the development and implementation of related global support standards processes and documentation.
- Other duties as assigned.
Qualifications:
- 5 years working in a Technical Support Desktop Engineering or other IT team.
- 5 years experience in creating troubleshooting and deploying operating system images applications and patches with SCCM.
- 2-3 years experience with documenting and verifying processes/
- 2 years experience supporting Windows 11.
- 2-3 years experience in Microsofts Active Directory and Group Policy.
- 3 years experience supporting Office 365 products.
- Experience with Apple MacOS and management systems a plus.
- Experience in Powershell scripting a plus.
- Experience in ServiceNow Jira Remedy or similar service delivery application a plus.
- Knowledge of various hardware platforms including Dell Lenovo and Apple.
- Knowledge of and ability to support iOS and Android phones.
- Knowledge of structured Service Desk functions and operation under ITIL framework
- Excellent written and verbal communication skills telephone manner and a friendly disposition.
- Able to define & document IT/Product support procedures as required.
- Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
- Able to remain calm and focused in a highly pressurized and time oriented environment
- Able to coordinate & prioritize effectively & efficiently.
- A MCSE or other technology certifications a plus.
- Bachelors degree or equivalent work experience.
- Strong critical thinking analytic and problem-solving abilities.
- Able to demonstrate a high degree of flexibility including in working hours to support employees and customers across multiple time zones.
- Ideal candidate will be working on mid shift (1PM - 10PM PHT) and on hybrid setup of 3days onsite and 2days work from home.
#IT
#LI-JG1
#MIDSENIOR
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Employment Type
Full-Time
