Services Operations Leader, Indonesia
Services Operations Leader, Indonesia
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Job Description
Job Description Summary
Job Summary:The Service Operations Leader plays a pivotal role in driving operational excellence across service delivery functions. This role is responsible for leading service operations teams managing logistics ensuring compliance and supporting field service execution. The leader will focus on improving safety quality and efficiency while fostering a culture of continuous improvement and customer satisfaction.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Key Responsibilities:
Operational Leadership & Execution
- Oversee day-to-day service operations including dispatch management parts logistics warranty claims and preventive maintenance planning.
- Ensure accurate and timely processing of service requests installations de-installations and reverse logistics.
- Maintain data integrity across systems (e.g. Support Central Legacy platforms) for install base and service records.
- Drive productivity and cost-efficiency through process optimization and LEAN implementation.
Team & Process Management
- Lead and develop service operations teams including technicians and support staff.
- Establish and monitor team goals aligned with Safety Quality Delivery Cost and People (SQDCP) metrics.
- Develop training plans to enhance workforce capability and ensure audit readiness.
- Collaborate with field engineers commercial teams and cross-functional stakeholders to resolve technical and process-related issues.
Customer & Field Support
- Act as a key interface between field teams and logistics partners to ensure timely parts delivery and service execution.
- Manage call center operations including service request intake dispatch coordination and escalation handling.
- Support warranty and contractual commitments through accurate entitlement verification and claims processing.
Compliance & Continuous Improvement
- Ensure adherence to Environmental Health & Safety (EHS) standards and regulatory requirements.
- Identify and implement best practices to improve service quality and operational efficiency.
- Lead or support continuous improvement initiatives and change management efforts.
Qualifications:
- Bachelors degree with 3 years of experience in service operations supply chain or production leadership; or High School diploma/GED with 15 years of relevant experience.
- Proven leadership experience with the ability to manage teams and drive results.
- Strong analytical planning and decision-making skills.
- Proficiency in service systems and tools with the ability to adapt to evolving technologies and processes.
Desired Characteristics:
- MBA or Masters degree preferred.
- Experience in medical device service or manufacturing operations.
- Six Sigma Green Belt certification or equivalent process improvement experience.
- Strong interpersonal and communication skills across all organizational levels.
- Demonstrated ability to lead in a matrixed environment and manage ambiguity.
- Project management experience and a proactive approach to problem-solving.
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
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Additional Information
Relocation Assistance Provided: No
Employment Type
Full-Time
