Patient Advocate
Patient Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL FUNCTIONS:
- Facilitate patient/family grievance process to include processing the complaint forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High school diploma or equivalent required. Associate or Bachelors degree in a clinical field preferred.
- Experience in customer service or risk management preferred.
- Experience with behavioral health patients preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Employment Type
Full-Time
