Patient Advocate EX
Patient Advocate EX
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1 Vacancy
Job Description
The Patient Advocate serves as liaison between the Medical Center and its patients and their families visitors and the community. They work closely with Chiefs of Services Vice Presidents Department Heads etc. to increase patient satisfaction and improve the delivery of health care. They also respond to complaints requests suggestions and unmet needs of patients and recommend policy and system changes to improve services to patients.
Develops and implements a Patient Relations Program and establishes policies and procedures in accordance with this program.
Serves as Medical Center centralized point person to handle and respond to patient concerns. Plans and directs Medical Center activities related to the identification and resolution of patient complaints and concerns.
Initiates preliminary review of patient concerns. Consults with department leaders managers senior leadership and medical staff in facilitating timely and appropriate responses to patient concerns.
Provides feedback to appropriate personnel of all compliments initiated by patients.
Evaluates procedures related to the operation of the Patient Relations Program to assure adherence to Medical Centers mission and values.
Develops and maintains a centralized reporting and tracking system producing monthly and annual summaries of concerns and compliments as required. Evaluates data to identify trends.
Contributes to the development of patient satisfaction surveys in collaboration with designated departments.
Collaborates with various Medical Center departments such as Human Resources Risk Management Nursing Spiritual Care Services Social Work Services and Public Relations to address patient complaints and patient care issues at the Medical Center.
Collaborates with leadership to develop and implement sensitivity training regarding patient relations and appropriate education for Medical Center staff.
Maintains knowledge of current trends and developments in patient relations by reading and attending related seminars and conferences.
Monitors department productivity and quality indicators. Recommends re-allocation of resources where indicated.
Maintains rapport and positive relationships with patients patients families and other visitors to the medical center.
EDUCATION
- High School Diploma or equivalent and three years of work experience in health care and/or related field; or equivalent combination of education and experience.
- Bachelors Degree preferred.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Employment Type
Full-Time
