Service Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Johnson Controls Indonesia has been recognized as a Great Place To Work! This achievement reflects our commitment to fostering a positive inclusive and dynamic work environment where every team member can thrive. Find out more here:
Responsible for Service customer account leadership including Labor and Material growth and execution of the Service business for the teams customer base.
Drives profitability and productivity of the team.
Manages customer relationship development and satisfaction.
Responsible for employee development and retention.
Responsible for safety program compliance.
Leads the execution efforts of assigned Service business.
Sets and monitors goals for customer account gross margin delivery and profitability.
Manages the assigned customer relationships and drives issue resolution.
Driving L&M growth through Technicians.
Maintains proper staffing levels for the team through labor forecasting planning and management.
Responsible for safety performance and program compliance.
Accountable for procuring and maintaining fleet and tools inventory.
Manages team budget and overhead accounts assigned.
What we look for:
Must have strong interpersonal & communication skills.
Bachelors degree in technical discipline preferred.
Must have the ability to handle a large and diverse number of contracts tasks and issues with tact cooperation and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
What do we offer:
Competitive salary
Paidvacation/holidays/sicktime
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
#LI-AA3
#LI-Onsite
Required Experience:
Manager
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more
