Delivery Lead - LATAM
Delivery Lead - LATAM
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1 Vacancy
Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Manager Delivery Support
Role Overview:
Manages project delivery of varying size and complexity within the LATAM business unit. Helps to define and scope parameters of delivery Roadmaps and associated project components developing timelines solution specifications identifying and securing needed resources developing overall planning budget timetables and major milestones identifying structures of authority and processes for decision making within the delivery components and ultimately managing the execution of the plans by development factory teams and post implementation evaluation of outcomes and metrics.
Plans and structures work activities for the team and monitors progress and results. Provides guidance to team members as they carry out work activities. Manages multiple systems of varying size/complexity and the integration/conversion of Global Payments products for the new portfolio to many cases new products are created to support the converting portfolio where new processes have to be defined/created to support for use by other Global Payments products. Existing and new integrations are being managed/led/directed.
Accountable to Executive sponsors for governance scope schedule budget and quality of all program elements.
Responsible for and Builds strong relationships with engineering product and other partners during the Program Implementation.
What Part Will You Play
Leads plans executes controls and reports on complex delivery efforts and assists with the planning executing controlling and reporting on the most complex and unique Projects within the specific goals of building and delivering a particular product(s).
Provides governance over the Roadmap plan scope schedule and cost to ensure quality and client satisfaction for complex delivery programs. Collaborates and ensures adherence to client and Global Payments multiple workstream plans.
Works assignments that require considerable analysis and interpretation of data and may require a broad range of contact interactions including the executive steering committee and Global Payments senior leadership.
Leads and influences members of his/her Program to support the completion of complex project delivery. The team consists of a very large number of peers and team members across a wide range of departments and/or divisions.
Serves as the primary catalyst for defining and shaping a progressive productive and profitable culture across a complex roadmap.
Ensures the adherence to Global Payments standards and SDLCs for documentation product/project roadmaps Quarterly/PI Planning LOEs/scope requirements and the PIF process.
Conducts and monitors the proper change control of key project assets: scope requirements project plan product specifications contracts product code documentation etc. for complex projects.
Uses metrics to forewarn of problems and to measure progress. Ensures the identification logging and resolution of critical problems tasks and decisions.
Ensures the timely and accurate internal and external communication of status including risk assessment information for complex projects. Plans and executes the scheduled program updates where appropriate. Ensures the projects highest priorities (risks) receive the appropriate attention. Acts as catalyst/facilitator in the resolution of project issues and conflicts; escalates when necessary. Manages to an acceptable level of risk by balancing scope time cost and quality.
Gathers project billing for approval in accordance with client contracts and department standards. Ensures the creation management and reporting of the project budget for FTE travel and all other revenue and expenses.
Uses applicable management tools to ensure acceptable engineering methodology practices are defined and followed for complex projects.
Ensures key roles and responsibilities are defined where appropriate for complex projects. Ensures decision-making at the lowest level reasonable.
Requires less frequent oversight with communications. Communications may involve formal and informal verbal presentations and/or written management reports or summaries to large groups and executives.
Create and deliver executive-level updates and briefings for senior leadership review
Take ownership of Implementation of a project; from initiation to completion
Qualifications:
Minimum Qualifications
Fluent in both English and Spanish
Bachelors Degree
Relevant Experience or Degree in: Business Finance and IT
8 Years Relevant Exp
Project Management experience
Preferred Qualifications
Agile Certifications
Project and leadership skills and experience with delivery in the Payments industry.
Desired Skills and Capabilities:
Skills / Knowledge - Having broad expertise or unique knowledge uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function account or matrix management responsibilities uses knowledge to ensure success strengthen relationships expand the business and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups both internal and external.
Supervision - Acts independently to determine methods and procedures on new or special assignments.
Negotiation Skills - Negotiates internally and externally regarding problem resolution
Collaboration Skills - Collaborates with internal and external audiences
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Employment Type
Full-Time
