Delivery Lead CRM
Delivery Lead CRM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a solution-oriented technical professional with a passion for managing advanced CRM-services at scale As our next Delivery Lead CRM at BDR Thermea Group you play a key role in the development and operational management of all our applications supporting customer relationship management. Working agile you drive innovation forward and deliver outstanding solutions with your team. Join us in making the energy transition a reality!
What you can expect
As Delivery Lead CRM you are responsible for the timely and effective development of our applications in the CRM domain.
As a manufacturing company use a wide variety of modules of our CRM (D365 Customer Engagement CE). These range from Sales Customer Service Marketing (Customer Insights and Journeys) Field Service Management to Guides.
To ensure the right business priorities are set you collaborate closely with business stakeholders from various teams such as Marketing Sales Aftersales and more. You help to define and prioritise the teams backlog to guarantee impactful software development.
You also work together with your fellow Delivery Leads from other domains such as Internet & IoT Integrations and BI to align the backlog for cross-domain developments in order to effectively address programme priorities and to maintain technical integrity.
In this role you manage the work of10 colleagues in CRM. Our international team consists of members in technical roles as well as Business Analysts taking turns in acting as a Scrum Master for the team. Our CRM team works with the Scrum principles and together with other development teams works in a shared Azure DevOps environment and with a shared backlog.
In this role within our Group CRM and BI organisation you can have a global business impact as you join a motivated team rolling out various programs across the OpCos within BDR Thermea Group.
This is a hybrid role based out of Apeldoorn the Netherlands. To ensure close collaboration you are invited to work on-site in Apeldoorn 1-2 days per week. We support your home office set-up travel costs and provide flexibility regarding hybrid work.
What youll do
Ensure effective delivery of our CRM applications across D365 CE.
Prioritise the product roadmap together with key business stakeholders and Manager Center of Excellence CRM Internet & BI.
Align with Manager Center of Excellence CRM Internet & BI on scope budget and timeline according to the objectives of business stakeholders.
Own the creation of a backlog prioritised on the basis of overall strategy and business objectives.
Act as the primary liaison with business stakeholders and development teams.
Evaluate product progress at each iteration.
Communicate development progress to key stakeholders.
What you bring
Work experience: solid experience as a Delivery Lead CRM Architect Implementation Lead Project Manager or equivalent within software development organisations. We envision a minimum of 4-5 years of experience but please dont hesitate to if you dont quite meet this criteria.
Project management skills: ability to manage multiple projects and tasks simultaneously without losing sight of the important details.
CRM knowledge: technical aptitude and passion for managing state-of-the-art multilingual CRM-services at scale. We use Microsoft Dynamics 365 but experience in Salesforce Zoho HubSpot FreshSales or any other major CRM will support your success in this role.It is also helpful to understand CRM modules further than Marketing: for example Sales Aftersales Customer Service.
Stakeholder management skills: you have the ability to communicate technical information to non-technical stakeholders in an effective way. You can build relationships and influence stakeholders in an international matrix organisation in which the working language is English.
Educational background: you have obtained a Bachelors or Masters Degree in IT Software Development or (International) Business or other business-related study.
And preferably:
You have gained experience working on out-of-the-box CRM applications vs. Solutions built in-house.
You have experience working in agile / Scrum.
Why BDR Thermea
Help move the energy transition forward.
Work with cutting-edge technology.
Be part of an international collaborative team that values your input.
Enjoy a vibrant culture.
Benefit from a healthy work-life balance with 36 holiday days.
Take advantage of flexible home-working policies: this role is 1-2 days at the office.
Receive travel reimbursement and wellness perks.
About the company
At BDR Thermea Group we bring the energy transition closer every day. Serving customers in more than 100 countries with a diverse team of 7000 we are united by a shared mission to create a sustainable future through smart indoor climate solutions. We champion innovation customer focus and a cohesive team culture.
BDR Thermea Group is a proud equal opportunity employer valuing diversity and inclusivity. We encourage candidates of all backgrounds to join us in shaping a more sustainable innovative future for everyone.
Whats it like to work at BDR Thermea Group
At BDR Thermea Group we dont just talk about making a difference - we live it every day. As a team member youll be part of a company leading the way in the global energy transition shaping the future of sustainable heating and hot water systems. Work alongside passionate colleagues who share our core values: One Team Sustainable Future and Customer Focus. We support your growth development and well-being in a purpose-driven environment that encourages creativity innovation and collaboration. Join us on our journey toward a sustainable future!
At BDR Thermea Group we believe that diversity equity and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Employment Type
Full-Time
