Staff Software Engineer
Staff Software Engineer
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$ 164000 - 246000
1 Vacancy
Job Description
Job Description
What Youll Be Doing
Lead technical execution and system design for the ITAM Tasks & Approvals sub-team.
Extend Zendesks Tasks and Approvals platform for ITAM-specific needs (e.g. asset lifecycle workflows procurement approvals compliance automation).
Build scalable performant APIs and user-facing interfaces to manage task orchestration approval chains and rule-based workflows.
Define engineering best practices and contribute to architectural decisions.
Ensure extensibility observability and reliability of the integrations.
Collaborate with Product Managers and Designers to translate complex requirements into elegant user-focused features.
Provide mentorship and technical direction to other engineers on the team.
Actively contribute to team ceremonies and delivery planning.
What You Bring to the Role
7 years of experience as a full-stack or backend software engineer.
Proficiency with Ruby on Rails and front-end technologies like React TypeScript and GraphQL.
Deep understanding of reusable workflow and approval models.
Experience integrating shared platform components into domain-specific product areas.
Strong technical leadership and mentoring experience.
Experience working in cross-functional teams and communicating effectively with stakeholders.
Track record of delivering high-impact enterprise-scale features.
Preferred Qualifications
Familiarity with ITAM ITSM or procurement workflow software.
Experience with secure auditable workflow systems in compliance-heavy environments.
Familiarity with Kubernetes AWS DataDog and CI/CD pipelines.
Tech Stack
Backend: Ruby on Rails MySQL/Aurora
Frontend: JavaScript TypeScript React GraphQL
DevOps & Monitoring: DataDog Kubernetes CI/CD
Cloud: AWS
Why Zendesk
Contribute to the future of IT Asset Management at scale.
Lead and grow with a high-impact collaborative engineering team.
Flexible hybrid work model and strong work-life balance.
Executive support for the ITAM initiative with strategic company investment.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
