Head of Client Services
Head of Client Services
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Salary Not Disclosed
1 Vacancy
Job Description
About the role
Christians Against Poverty (CAP) is seeking a new Head of Client Services to lead the Client Services teams through a pivotal season of growth and transformation as CAP launches its refreshed Debt Help Service. This is a unique opportunity for a seasoned professional to bring strategic leadership sector expertise and a passion for impact to a refreshed and future-focused CAP.
Reporting directly to the Services Director you will oversee all aspects of Client Services operations providing guidance and leadership to three newly appointed managers. Youll be instrumental in shaping a high-performing team that delivers exceptional services with excellence innovation and partnership.
Youll bring a deep passion for CAPs Kaupapa and vision of helping people build financial resilience.
You will be an expert in the Building Financial Capability Sector.
Youll be skilled at building a team and championing them towards CAPs refreshed services and Vision.
Key areas of responsibility include:
- Lead a team of 20 providing strategic oversight direction & leadership of CAPs Debt Help Service ensuring impact and long-term sustainability
- Ensure service excellence and effective management of the Client Services Operations
- Develop and maintain key strategic partnerships to enable the effective delivery of Debt Help and strengthen CAPs position in the sector
- Lead the Client Services team to deliver CAPs Vision values and impact model while growing in Client Services Competencies
- Provide expert coaching and advice to the Client Service team
- Build and maintain strong and partnerships across the Financial Capability Sector
- Lead Client Services in embedding CAPs refreshed Debt Help service and drive continuous improvement of that service
About you
You are excited to bring your professionalism talent and expertise to enable the greatest possible impact for whnau experiencing money chaos in Aotearoa.
You are an influential leader who challenges yourself and others. You dont opt to take a path of least resistance. Instead you leverage your skills and expertise to do what is right for the Kaupapa and the people youre serving.
You are ready to undertake a journey not only committed to your own professional and personal transformation but you are deeply invested in enabling transformation in others.
Youll also bring relevant experience for the role:
- 3 years proven experience in a similar role
- Exceptional relationship-building and interpersonal skills
- Proven experience within the Building Financial Capability sector
- Familiarity with financial institutions systems and practices in Aotearoa
- Strong experience balancing both strategic and operational priorities and requirements
- Excellent oral written and interpersonal communication skills
- Excellent strategic and decision-making abilities with a proven track record of developing and outworking a strategic initiative
- Able to identify improvement opportunities in existing processes and initiate projects or improvements to those processes
Please refer to theJob Descriptionfor a detailed outline of the role as well as the skills abilities and attributes we are looking for.
About CAP
Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.
CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 150 local churches from Kaitaia to Dunedin CAP releases New Zealanders into lives of fullness and freedom.
Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.
Read stories of lives changed at of the benefits of working at CAP
- Youll be joining an organisation with recognised expertise in the sector committed to constant learning and development so we can consistently give our best to people we serve.
- Thrive in a flexible environment that puts priority on connection growth and ownership of your hauora.
- Cultivate and enrich your faith at the same time as your career in a workplace committed to karakia/prayer discernment and a with Jesus approach.
- Work in a Te Tiriti-honouring organisation drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi.
- Tangible benefits include EAP flexible working options 37.5 hour working week at least 5 weeks annual leave per year & free onsite parking.
- Best of all you will be a part of New Zealanders being released from money chaos and taking steps towards Jesus.
Application Information
Please note that you will be required to disclose any convictions or pending charges in your application and a Ministry of Justice vetting check with acceptable results will be a condition of appointment to this seeCAPs Police Check Policyfor more details.
There is no closing date for applying for this role however the vacancy will close as soon as a suitable candidate is found. Get your application in now!
Required Experience:
Director
Employment Type
Full-Time
