Customer Support Engineer (E)
Customer Support Engineer (E)
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Job Description
Company Overview
Job Description
The Customer Support Engineer hired to this position will support the multiple tools. Successful applicants will be formally trained at one of our award-winning training centers in California USA or Singapore or Taiwan.
1) Responsible for customer service activities associated with updating troubleshooting diagnosing and repairing of highly complex capital equipment at customer sites.
2) Be the face of our company ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
3) Coordinates actions with customers to minimize down time.
4) Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
5) Contributes to the capturing re-use collaboration and improvement of knowledge using available systems.
6) Provides assistance to other Field Service and Installation Engineers in resolving problems.
7)Engages communicates and works with the Product Support Organization on escalated technical matters.
Requirements:
- Ability to understand and logically solve problems in software electronics optics mechanical electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
- Consistent record of engaging empathetically with customers ensuring a positive experience while fostering a collaborative environment to address their needs and concerns.
- Experience working on electronic systems within semiconductor medical devices defense aerospace or aviation industry is a plus.
- Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
- Outstanding interpersonal communication analytical and problem-solving skills.
- Experience working under pressure to meet deadlines.
- Drive to be hands-on and passionate about learning new things.
- Strong software management skills with Unix background is a plus.
- Native Level or proficient in Japanese (JLPT N1) and English language is required.
- Ability to read and understand procedures and technical documents in English as well as be able to understand training conducted in English.
- 50 - 80% of travel is required.
Minimum Qualifications
Bachelors Level Degree and 0 years related work experience
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
