ServiceNow Technical Project Manager

Role Description

SMBC Americas Division (AD) Information Technology is seeking a ServiceNow Project Manager who also has a strong background in IT Program and Project Governance. The Project Manager is responsible for overseeing and managing technology projects throughout their lifecycle. This includes defining project objectives scope and deliverables identifying risks issues dependencies and developing project plans. The Project Manager will lead cross-functional project teams manage resources and budgets and ensure projects are delivered on time and within addition this role focuses on IT Program and Project (IPPM) Governance and significant time will be spent on ensuring project alignment to IPPM Policies and Standards producing relevant metrics reports and presentations that will be shared with stakeholders including the AD IT Controls and Audit teams. The position reports to the Director PMO and IT Governance.

Responsibilities

Project Delivery & Management

• Leads planning execution and/or implementation of projects through all phases tasks and timelines. Facilitates the definition of project missions goals tasks funding and resource requirements.
• Completes projects or assigned tasks in accordance with defined project management methodology.
• Manages Project Budget & Resource allocation and utilization.
• Manages clients/stakeholders (including subject matter experts from different Technical teams); determines needs facilitates communication and implements changes where applicable.
• Monitors project progress and provides regular status updates to management.
• Manages vendors negotiates/defines initial contracts resolves issues and provides ongoing communication; tracks deliverables.
• Participates where necessary in requirements gathering/elicitation design and/or testing phases.
• Resolves or assists in the resolution of conflicts within and between projects or functional areas; implements changes where applicable.
• Submits CRs (Change Requests) and SMLs (System Maintenance Logs) as part of the change management process.
• Ensures project closure activities are completed including completion of all tasks final updates to Schedule closure of all risks/issues and archival of all documentation.

IT Program and Project Governance (IPPM)

• Gain familiarity with the IPPM Policies Standards and Procedures and understand the governance and reporting requirements including reports that support the AD IT PMO team in their day-to-day review and monitoring activities of AD Tech Project Portfolio.
• Develops presentations that provide management updates and escalation.
• Support in collating and reviewing AD IPPM metrics (Key Risk Indicators Key Performance Indicators etc.) from different group companies and help in timely submission to AD Tech Management team.
• Supports/Facilitates Monthly PMO Meetings
• Assist with PMO & IT Governance initiatives.
• Mentor Junior Project Managers.
• Conduct Process Quality Reviews.

Qualifications and Skills

• Formal project management expertise and knowledge of project management methodology/SDLC/PLC processes in IT financial services environments.
• Proficient working with Jira/Confluence
• Broad working knowledge of Agile frameworks is preferred: Scrum Kanban Lean XP and other advanced Agile frameworks (SAFe DAD etc.)
• Experience in managing complex IT processes and projects across multiple business and technical areas
• Demonstrated working knowledge of end-to-end IT processes
• Ability to influence people outside the immediate span of control negotiate and resolve conflicts and work with business users IT partners and vendors
• Strong facilitator who can lead group sessions and is equally comfortable in a collaboration role with business and technical resources at all levels including senior management
• Excellent verbal and written communication skills with ability to articulate concepts and ideas to diverse audiences
• Able to work well autonomously and be a complete self-starter
• Experience working with technology vendors to implement application infrastructure or security product solutions
• 5 to 7 years of specialized experience in Financial Services
• Required BA/BS in Finance Mathematics Computer Science or Management Information System concentration is preferred
• Licenses /Certifications - PMI certification or the equivalent is advantageous; as well as a certification as a Scrum Master (CSM) is desired
• Language Skills: Business fluency in English
• Software Systems / Programming Languages: MS Office Strong PowerPoint and Excel skills MS Visio MS Project Enterprise Resource Management tools CMMI/ITIL/COBIT is preferred; Agile Methodology / Framework