*IT Customer Service Specialist
*IT Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
The IT Customer Service Specialist is responsible for delivering technical support and assistance to end-users across the organization. This role involves diagnosing and resolving hardware software and network-related issues ensuring the optimal performance and utilization of IT resources and services. The specialist serves as a key point of contact for users experiencing technical difficulties providing timely solutions and maintaining high levels of customer satisfaction.
Duties:
Provides technical customer support via phone ticket and walk-in to assist in troubleshooting hardware/software issues on laptop and desktop computers (PC and Apple) and mobile devices.
Actively collaborates with team members via internal collaboration tools to answer questions and provide guidance.
Provides feedback on development communication and execution of technical support and service delivery processes
Works closely with senior IT staff to monitor analyze and respond to incidents and tickets this includes running reports reviewing open tickets and ensuring customer satisfaction and feedback
Assists in special projects or other duties as assigned
Performs various duties as needed to successfully fulfill the function of the position
Required Education: High School Diploma
Knowledge Skills:
Excellent verbal and written communication skills.
Demonstrates sound judgement in selecting methods and techniques for obtaining solutions and escalating issues
Basic knowledge in Microsoft Office and other computer soware/databases
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and technical problem-solving skills
Ability to maintain confidentiality and good customer service skills
Ability to function well in a high-paced and at times stressful environment
Ability to work well both independently and as part of a team
Willingness to learn new technologies and improve technical skills
Customer-focused attitude with strong attention to detail
Working Conditions:
Prolonged periods of sitting at a desk and working on a computer.
Travel across campus & other vendor sites
Schedule flexibility to attend meetings outside of standard business hours as required
May be required to work-after hours to support department needs and system outages
Why You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
