Operations Analyst - Portugal (They/She/He)

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

You will be responsible for supporting the Portugal Partner Operations team with insightful operational analysis. Your mission will be to deep dive into data to identify patterns devise action plans to improve operations of our partners.

THE JOURNEY

• Provide analytical support to the operations team in Lisbon
• Evaluate strategic opportunities performing a broad range of quantitative and qualitative analyses to improve the partner operations (improve preparation times reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers
• Be responsible for partner operational excellence compliance with processes experience on platform and many more from data perspective: providing deep analytics creating dashboards bots simulations data models.
• Propose (be an enthusiast) track and consolidate new ideas to improve the operations by being obsessed with Glovos KPIs
• Understand deep-dive into the data to understand the reasons and the levers we can act upon to improve KPIs
• Own all dashboards and build new tools to improve the visibility of metrics in the department
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow develop and make a difference
• Work with global and regional teams to coordinate and execute projects to reach your goals

WHAT YOU WILL BRING TO THE RIDE

• Up to 2 years of professional experience outside of an academic and internship setting in highly demanding positions (operations consulting tech etc.)
• Bachelors in Data Science Finance Engineering Business or similar
• Results-oriented autonomous and efficient
• You have amazing attention to detail a great appetite to learn and are driven to get your hands dirty
• Excellent critical thinking by using a data-driven approach
• Excel/Gsheet proficiency
• Experience in SQL preferred
• Knowledge of visualization tools like Looker is a plus
• Portuguese and English is a must
• Based in Lisbon

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action (applicable for senior roles and above).
• Private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Coverflex discounts on gyms wellbeing technology pharmacy courses and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• 28 days of time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and nursery monetary support for the first 6 months.
• Online therapy and well-being benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!