Specialist - Fraud, Collections, Retail & Card Services â Taguig
Specialist - Fraud, Collections, Retail & Card Services â Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Chase you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialists work is creative exciting and different every day.
As aCustomer Service Specialist within the Customer Support Team you areresponsible for providing outstanding service to our customers by providing timely resolutions to their queries.
Job Responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication negotiation and decision-making skills while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications capabilities and skills:
- Computer experience required utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or Completed the K-12 Curriculum or
- High school graduate with 1 year customer-interfacing work experience or
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications capabilities and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced consistently changing environment
- Previous experience working in a Hospitality Restaurant or Retail industry
- Have a passion for helping people by solving problems presenting and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours which may include evenings and weekends or night shifts/US-friendly schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
