Bilingual Collections Specialist

GoodLeap

Posted on : 24-08-2025

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1 Vacancy

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Job Location

Mexico City - Mexico

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 24-08-2025

Job Description

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AI-powered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit GivePower which is building and deploying life-saving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.

The Collections Specialists are responsible for contacting borrowers with delinquent accounts collecting past due payments and providing appropriate payment solutions to cure borrowers delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

Outbound/Inbound calls with delinquent borrowers
Find solutions to help bring borrowers loans to a current status
Process payments for borrowers with past due payments
Maintain daily weekly and monthly collection and metric goals
Remain in compliance with Goodleaps collections policies and procedures

Required Skills Knowledge & Abilities:

1-2 years of direct experience in credit and collections; knowledgeable in sales negotiation and persuasion tools
Excellent verbal and written communication skills
Prior call center experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual Spanish/English required

Compensation:MXN $89.33/hour bonus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

Apply Now

About Company

GoodLeap

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Bilingual Collections Specialist

GoodLeap

Job Description

Essential Job Duties & Responsibilities:

Required Skills Knowledge & Abilities:

Employment Type

Company Industry

Key Skills

About Company

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