Network Support Engineer at ipNX
Network Support Engineer at ipNX
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
JOB TITLE: Network Support Engineer
JOB LOCATION:Lagos
JOB DTAILS:
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- Provide first level off-site technical support for all ipNX services: Voice Data connectivity Internet services Wimax services etc.
- To consistently provide a high level of excellent customer service and support ensuring customer satisfaction.
Duties and Responsibilities
- Manage Service request life-cycle: receive log and take ownership of all general Service Requests and progress to resolution.
- Monitor and escalate based on SLAs coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
- Proactively monitor all ipNX owned & installed network elements in corporate customers premises.
- Ensure daily updates of all complaints not closed (open tickets) by following up with person(s) units and organizations responsible.
- Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
- Prepare daily incidence summary reports.
Requirements
- / in Computer Science Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
- CCNA CCNP (Desired)
- Strong telecommunications IP design skills & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- A hands on experience with the following is a must: IP Routing MPLS QOS VPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
HOW TO APPLY
To apply for the ongoing ipNX job recruitment visit the job APPLICATION PORTAL to submit your application!
Employment Type
Full-Time
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