Customer Service Quality Engineer- Warranties
Customer Service Quality Engineer- Warranties
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Job Description
Join Our Team as a Quality Customer Service Engineer at Johnson Electric!
Location: Zacatecas Mexico (onsite)
Your Mission Should You Choose to Accept It:
As our next Quality Customer Service Engineer youll serve as the primary point of contact between Johnson Electric and our clients regarding quality matters. Your expertise in problem-solving audit preparation and quality systems will be vital to achieving zero-defect production and ensuring exceptional customer satisfaction.
Why Youll Love Working Here:
- Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
- Diverse Projects: Work on a variety of projects across different industries gaining broad experience.
- Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
- Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
What Youll Be Doing:
Lead quality activities for new product development (APQP) and PPAP submissions
Act as liaison during customer quality audits and address corrective actions
Monitor customer satisfaction metrics and propose improvement plans
Analyze and solve customer quality issues using structured tools (5 Whys Ishikawa Pareto)
Maintain and develop inspection methods and quality controls
Coordinate quality alerts document corrective actions and report status to management
Support environmental management initiatives and training
Ensure compliance with quality environmental and safety systems
Provide daily updates on product/process issues and continuous improvement progress
Make decisions regarding non-conforming materials: rework scrap or hold
What Were Looking For:
Bachelors degree in Industrial Mechanical or Administrative Engineering
35 years of experience in a quality engineering or customer-facing quality role
Fluent in English (spoken and written)
Expert in SPC FMEA APQP MSA PPAP and other core quality tools
Strong analytical and decision-making skills
Excellent organizational and documentation practices
Proficient in MS Office (Excel Word); experience with quality software preferred
Bonus Points If You Have:
Proven success leading customer complaint resolution
Experience with AIAG standards and document control systems
Ability to coordinate sorting actions on-site or at the customers plant
High level of professionalism and integrity in client interactions
Experience in a fast-paced high-volume manufacturing setting
How to Apply:
Apply online at We cant wait to meet you!
Come join our global inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity knowledge skills creativity and talents that each employee brings to the company. Our people are our companys most valuable asset. We are committed to providing an inclusive diverse and equitable workplace where employees of different backgrounds feel valued and respected regardless of their age gender race ethnicity or religious background. We are committed to inspiring our employees to grow act with ownership and find fulfilment and meaning in the work they do.
Employment Type
Full-Time
