UK/I Customer Support Specialist
UK/I Customer Support Specialist
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Job Description
As a Customer Support Specialist you will work directly with HubSpot customers across phone chat and web channels to resolve product-related queries as a trusted advisor. Youll deliver a human and proactive support experience applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive inclusive culture where continuous learning and feedback are encouraged.
Whether you prefer working in our vibrant Dublin office remotely or a mix of both this role offers flexibility as to where you work from.
We are looking for people who:
- Are fluent in English
- Have a minimum of 1 year of experience in a technical support role preferably within a software or technology company
- Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
- Are adept at understanding and using product documentation to resolve customer issues effectively
- Are self-motivated always curious and consistently eager to learn with a growth mindset
- Enjoy developing technical skills and acquiring a comprehensive knowledge of our product and related technical concepts
- Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Embody our HEART values and contribute positively to our company culture
In this role you will:
- Utilise phone live chat and web tickets to partner with customers effectively resolving issues and adapting to fluctuating inquiry volumes
- Apply business acumen to customer situations to proactively identify challenges and opportunities
- Remove technical barriers for customers and guide them through various tools within HubSpot
- Independently utilize support resources and tools to comprehend new and technical information
- Implement troubleshooting frameworks to test replicate and investigate technical queries minimizing escalations and resolution time
- Identify and diagnose software issues to enhance the product experience for customers
- Deliver thoughtful empathetic and comprehensive resolutions tailored to each customer facilitating their business growth
- Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
- Serve as a role model and trusted advisordemonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Unclear Seniority
Employment Type
Full Time
