Anytime Ambassador - Miami
Anytime Ambassador - Miami
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Job Description
Anytime Ambassador
Marriotts Anytime Ambassadors deliver personal service by responding to the inquiries of our most loyal guests via phone and email. Anytime Ambassadors answer a global phone line and global email cue to expedite requests of our members in the absence of their Personal Ambassador or for Ambassador member immediate needs. They actively listen and answer questions to resolve issues in an efficient manner. Anytime Ambassadors are responsible for evaluating and analyzing each guests needs and recommending tailored travel solutions that enhance their travel experience deepening their loyalty to Marriotts products and services. They also follow through on immediate guests needs with time sensitivity or escalate more complex requests back to a members Personal Ambassador for actioning.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents injuries and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High School diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
REQUIRED QUALIFICATIONS
Related Work Experience: 6 months related experience in Loyalty Knowledge Group or higher Knowledge group required.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
