Remote Customer Service Specialist
Remote Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
CWA Group is seeking a dedicated and detail-oriented Remote Customer Service Specialist to join our team. As a leading commercial architecture planning and design firm serving a diverse range of clients in the educational and municipal sectors we recognize the importance of exceptional customer service in achieving our mission.
Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Maintain a thorough understanding of CWA Groups services and projects to effectively assist clients.
- Coordinate with internal teams to ensure client needs are met and expectations are exceeded.
- Document and track customer interactions using our CRM system.
- Assist in the onboarding process for new clients and provide ongoing support.
- Implement feedback from clients to improve service offerings.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous customer service experience preferably in an architectural or design context.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proficient in Microsoft Office Suite and experience with CRM software.
Salary: $17.25 - $23.50 (per hour)
Benefits includes:
We offer a comprehensive benefits package designed to support the well-being and financial security of our team members. Our benefits include:
- 401(k) Retirement Plan
- Health Insurance
- Vision Insurance
- Dental Insurance
- Flexible Work Schedule
- Paid Time Off (PTO)
If you are passionate about customer service and are excited to contribute to a dynamic and growing company we encourage you to apply for the Remote Customer Service Specialist position at CWA Group.
Employment Type
Full-time
