Contact Details:
Bisane
Email:
Cell:
Job Title: ServiceNow ITOM/CMDB Engineer
Location: Santa Clara CA (5 Days Onsite)
Duration: 12 Months
Years of Experience: 8 Yrs.
Required Hours/Week: 40hrs./Week
Duties and Responsibilities:
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The ITOM/CMDB Engineer is responsible for the design implementation management and optimization of IT Operations Management (ITOM) processes and the Configuration Management Database (CMDB) typically on platforms like ServiceNow.
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Lead CMDB architecture and build standardized data models (e.g. CSDM) in ServiceNow
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Maintain accuracy integrity and completeness of CMDB data
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Audit configuration items (CIs) and remediate gaps
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Design implement and support integrations between CMDB and other IT/enterprise systems.
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Develop and implement automated workflows for ITOM (Discovery Event Mgmt. Orchestration Service Mapping).