Field Support Engineer
Field Support Engineer
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Job Description
Experience:
Associates degree in Electronics Engineering (or 3-5 years of experience in a field service role.
Knowledge of Microsoft Windows 2000 XP Windows 7 Windows 10 Windows 11 is required.
Knowledge of setup and use of routers and switches.
Ability to locate and edit configuration and XML files within a file structure.
Understanding of ghosting and re-imaging processes.
SQL knowledge a plus.
Proficiency with digital multi-meters and voltage/amperage testers.
Responsibilities:
Cultivate positive customer relations by responding to complaints/inquires in professional manner.
Maximum uptime by maintaining equipment and preemptively resolving potential issues.
Instruct customers in the operation and daily maintenance of suite of pharmacy automation products.
Respond within SLA requirements to break/fix service requests.
Collaborate with regional and national service team members to identify and resolve complex problems.
Periodically assist Product Implementation Team with installation of new automation.
Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
Be a highly responsible professional who can perform work independently with little supervision.
Timely reporting of expenses through Concur.
Employment Type
Full Time
