Google Cloud Trainer â Conversational AI & CCAI Specialist
Google Cloud Trainer â Conversational AI & CCAI Specialist
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Role: Google Cloud Trainer Conversational AI & CCAI Specialist
Location: Seattle WA or nearby - Remote (PST Preferred)
Duration: 6 months Contract
Key Responsibilities
- Deliver Google Cloud training modules aligned with the integrated curriculum.
- Teach GCP fundamentals (IAM Compute Engine Cloud Functions Storage VPC networking Logging/Monitoring).
- Lead Dialogflow CX labs including intent/entity modeling flow design webhook integration and multi-channel deployments.
- Introduce Google Cloud AI/ML services (Vertex AI Speech-to-Text Text-to-Speech) and integrate them with contact center workflows.
- Guide learners on CCAI modules (Agent Assist Insights conversation profiles human handoff strategies).
- Facilitate hands-on labs in Google Cloud Skills Boost (Qwiklabs).
- Provide certification coaching for Google Associate Cloud Engineer and Dialogflow CX/CCAI Specialization.
- Mentor learners on capstone projects that integrate Dialogflow with Amazon Connect or Google CCAI solutions.
Required Skills & Expertise
- Strong expertise in Google Cloud fundamentals (IAM Compute Engine Cloud Functions Cloud Storage VPC).
- Hands-on experience with Dialogflow CX (agents intents entities flows fulfillment).
- Knowledge of Contact Center AI components (Agent Assist Insights telephony integration).
- Familiarity with multi-cloud architectures (AWS GCP integrations is a plus).
- Experience designing and delivering cloud AI training content.
- Google Certifications: Google Associate Cloud Engineer Dialogflow CX/CCAI Specialization Professional Cloud Architect (preferred).
- Excellent facilitation communication and mentoring skills.
Employment Type
Full-time
Key Skills
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