Process Analyst, Operations
Process Analyst, Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Process Documentation & SOP Management
- Update edit and reformat SOPs using standardized templates to reflect current operational practices.
- Ensure SOPs align with production policies and initiate DCRs as needed.
- Serve as point of contact for AI ChatBot and SOP-related inquiries.
- Redesign SharePoint site for intuitive SOP access and usability.
- Liaise with training and audit teams when operational processes change.
- Create and maintain manager/supervisor job instructions in OneNote.
- Document current and future state workflows for production and billing processes.
- Identify and document business functions for future software enhancements.
- Reporting & Data Management
- Pull production volume reports to support staffing and resource planning.
- Conduct time studies and record hourly production data to assess efficiency.
- Track team productivity and generate performance reports for leadership.
- Analyze data from operational dashboards to identify production trends and improve throughput.
- Perform monthly analysis to monitor claim processing appeals and key metrics (e.g. turnaround time days in A/R).
- Project Coordination
- Maintain and update global transition project plans with dates leads and status.
- Track and consolidate ServiceNow events; escalate unresolved issues.
- Collaborate with teams to identify and resolve operational issues (e.g. missing dashboard data system bottlenecks).
- Manage project and task lists for internal initiatives and production enhancements.
- Create meeting agendas record notes and track action items for internal project teams.
- Lead and participate in internal process improvement projects focused on production efficiency and system optimization.
- Internal Support & Collaboration
- Assist operations leadership with ad hoc reporting using dashboards and advanced Excel functions.
- Communicate effectively with internal departments across all levels to support production goals and resolve issues.
- Support cross-functional initiatives that enhance operational performance and team alignment.
Education:
- Bachelors degree in Business Operations Management Healthcare Administration Data Analytics or similar field required.
- In lieu of Bachelors degree: Associates Degree with 2 years related experience.
- Knowledge of the medical insurance industry including payer structures and reimbursement policies is a plus.
- Relevant certifications (e.g. Lean Six Sigma PMP) preferred
Experience:
- 35 yearsof experience in operations production analysis or healthcare billing/reimbursement.
- Experience working in ahigh-volume production environmentwith a focus on process improvement and performance metrics.
- Familiarity withhealthcare revenue cycle managementand payer reimbursement processes is a plus.
- Prior experience withproject coordinationand cross-functional collaboration.
- Experience usingdata visualization and reporting tools(e.g. Excel Power BI Tableau) to support decision-making.
Skills Required:
- Strong analytical and problem-solving skills; ability to interpret complex data and identify trends.
- Proficiency in Microsoft Excel (pivot tables VLOOKUP formulas) and other reporting tools.
- Excellent written and verbal communication skills; able to interact effectively across all levels of the organization.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Detail-oriented with strong organizational and documentation skills.
- Familiarity with SharePoint ServiceNow and Quadax internal systems (or similar healthcare billing platforms).
- Comfortable working independently and in a team-based fast-paced environment.
Required Experience:
IC
Employment Type
Full-Time
