Customer Account Executive (Small Business Accounts)
Customer Account Executive (Small Business Accounts)
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1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Since companies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Discover Opportunities. Drive Customer Growth.
At Nextiva were revolutionizing business communications by helping companies of all sizes deliver amazing customer experiences. Were looking for driven and consultative CustomerAccount Executives to manage and grow our base of small business customers in the United States.
How Youll Change Our Customers Lives: This full-cycle sales role is ideal for a consultative seller who understands the value of long-term relationships and knows how to uncover new business opportunities from within an active customer base. Youll discover how customers run their businesses identify pain points and guide them to solutions that drive real impact. Youll play an important role in helping our customers unlock more value from their investment and achieve long-term growth.
What Youll Do:
- Sell Nextiva solutions through a primarily outbound motion to existing small business customers (less than 100 employees)
- Uncover opportunities through strategic prospecting and discovery-led outreach using calls email SMS and voicemail
- Recommend and position Nextiva solutions from call center features to analytics and AI tools that solve real business problems
- Deliver personalized product demos that show how Nextiva creates meaningful business outcomes
- Identify and prioritize high-potential opportunities within the existing customer pool leveraging structured outreach strategies and available insights
- Qualify prioritize and close deals with confidence
- Use Salesforce to manage pipeline and forecast revenue accurately
- Consistently meet or exceed monthly and quarterly sales targets
- Collaborate cross-functionally to ensure a seamless customer experience and alignment across teams
- Champion Nextivas standard of Delivering Amazing Service in every customer interaction
What Were Looking for:
- 2 years of experience in customer service account management inside sales or business development in a fast-paced high-volume environment in telecommunications technology or other relevant industries
- Demonstrated success in outbound customer engagement not reliant on inbound leads or support triggers preferred
- Proven track record of meeting or exceeding quota and/or other relevant revenue KPIs (retention renewal upsell/cross-sell lead generation etc.) preferred
- Experience working in a high-volume environment and/or managing high volume books of business
- Clear concise verbal and written communication for high-volume outreach. English fluency required (spoken and written)
- Proficiency with CRM tools (Salesforce preferred)
- Comfortable navigating a team-driven sales model with a collaborative mindset
- Highly coachable organized and motivated by results
Nice to Have:
- Bachelors Degree in Business Management/Administration
- B2B Sales Experience
- Experience selling SaaS UCaaS CCaaS or PaaS solutions
- Experience delivering demos and pitch decks
- Experience selling to US based customers
- Experience with Salesforce CRM pipeline forecasting and qualification frameworks like BANT or MEDDPICC
Core Competencies:
- Adaptability: Quickly adjusts sales strategies in response to customer needs or company priorities. Maintains productivity and focus during times of change. Demonstrates ability to quickly understand the value features and competitive differentiators of a unified communication platform. Translates technical capabilities into business value for customers and confidently educates buyers on how the platform solves communication and collaboration challenges.
- Drive for Results: Consistently meets or exceeds sales targets by taking initiative following through on opportunities and maintaining a strong sense of ownership over individual performance and outcomes.
- Resilience: Maintains a positive and professional attitude in the face of rejection or setbacks. Uses feedback constructively and rebounds quickly to pursue new opportunities with energy and focus.
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary hourly wages incentives or bonuses.
- Health - Major Health insurance for you your legal partner and children under 25 years including Vision and Dental coverage
- Insurance - Life Insurance (24 times your monthly salary)
- Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary 12 vacation days on their first anniversary and 5 personal days annually thereafter in addition to vacation time
- Financial Security- Enjoy a 30-day Christmas bonus 50% vacation premium company-matched food vouchers (1 UMA/month) and a 13% matched savings fund (capped at 1.3x annual UMA)
- Wellness-Employee Assistance Program and comprehensive wellness initiatives
- Growth-Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $2.7B. To check out whats going on at Nextiva check us out onInstagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
#LI-AL1 #LI-Onsite
Required Experience:
IC
Employment Type
Full Time
