Director Engineering
Director Engineering
Posted on :
22-08-2025
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1 Vacancy
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Job Description
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analytic methodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
With NPS Prism you can see where youre strong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOULL DO
Lead and coach a team of engineering managers to build high-performing agile delivery teams
Promote best practices in team leadership people development feedback and psychological safety
Guide managers in stakeholder management conflict resolution and coaching their own teams
Establish and enforce consistent Agile delivery practices including two-week Scrum cycles sprint planning retrospectives and backlog management
Partner cross-functionally to ensure prioritization frameworks compliance requirements and intake processes are effective and scalable
Drive process standardization visibility and maturity across teams
Help operationalize team rituals delivery KPIs and execution standards across squads
Support workforce planning hiring onboarding and professional development strategies
Coach managers on management fundamentals including effective communication feedback culture and maturity modeling
Promote a culture of continuous improvement transparency and cross-team alignment
ABOUT YOU
Required
10 years of experience in software or platform engineering with at least 3 years managing managers
Strong track record of leading Agile/Scrum delivery in a cross-functional environment
Demonstrated experience building and developing high-performing teams
Proven ability to coach managers on leadership stakeholder engagement and feedback best practices
Strong communication skills with the ability to drive clarity maturity and alignment across teams and functions
Experience introducing and enforcing scalable process maturity and delivery discipline
Comfortable in a hybrid working model with 2 days/week in the Gurugram/Gurgaon office
Self-aware humble and growth-oriented leadership style
Preferred
Familiarity with Jira and the Atlassian toolset Databricks Tableau DataHub Azure and AI technologies
Experience supporting teams in a data platform or analytics context
Exposure to compliance security and vendor management
Experience introducing team maturity models leveling frameworks or operational maturity planning
Prior success leading through ambiguity in startup or scale-up environments
Experience measuring and using Agile metrics for continuous improvement
NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analytic methodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
With NPS Prism you can see where youre strong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOULL DO
Lead and coach a team of engineering managers to build high-performing agile delivery teams
Promote best practices in team leadership people development feedback and psychological safety
Guide managers in stakeholder management conflict resolution and coaching their own teams
Establish and enforce consistent Agile delivery practices including two-week Scrum cycles sprint planning retrospectives and backlog management
Partner cross-functionally to ensure prioritization frameworks compliance requirements and intake processes are effective and scalable
Drive process standardization visibility and maturity across teams
Help operationalize team rituals delivery KPIs and execution standards across squads
Support workforce planning hiring onboarding and professional development strategies
Coach managers on management fundamentals including effective communication feedback culture and maturity modeling
Promote a culture of continuous improvement transparency and cross-team alignment
ABOUT YOU
Required
10 years of experience in software or platform engineering with at least 3 years managing managers
Strong track record of leading Agile/Scrum delivery in a cross-functional environment
Demonstrated experience building and developing high-performing teams
Proven ability to coach managers on leadership stakeholder engagement and feedback best practices
Strong communication skills with the ability to drive clarity maturity and alignment across teams and functions
Experience introducing and enforcing scalable process maturity and delivery discipline
Comfortable in a hybrid working model with 2 days/week in the Gurugram/Gurgaon office
Self-aware humble and growth-oriented leadership style
Preferred
Familiarity with Jira and the Atlassian toolset Databricks Tableau DataHub Azure and AI technologies
Experience supporting teams in a data platform or analytics context
Exposure to compliance security and vendor management
Experience introducing team maturity models leveling frameworks or operational maturity planning
Prior success leading through ambiguity in startup or scale-up environments
Experience measuring and using Agile metrics for continuous improvement
Required Experience:
Director
Employment Type
Full-Time
Department / Functional Area
Key Skills
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