Assistant General Manager
Assistant General Manager
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Job Description
Legal Terms
Confidentiality
This manual is and all other non-public information and materials about the Altitude Trampoline Park system or business are the confidential information of ATP Franchising LLC. You are permitted to use this non-public information and materials strictly to perform your duties at the park. You must not disclose or share This manual or any other non-public information or materials. If you violate these terms you will be violating the intellectual property rights of ATP Franchising LLC and it may pursue legal action against you.
Your Employer
Your Altitude Trampoline Park is an independent franchised business. The franchise owner is also the sole employer of all staff at the park. ATP Franchising LLC is strictly the franchisor and owner of the Altitude Trampoline Park brand and all references to it or the system generally are strictly to protect the brand and the goodwill associated with it. If you have any questions about the terms of your employment we encourage you to discuss it with your employer.
ASSISTANT GENERAL MANAGER
We believe in family fun. We believe in celebrating lifes moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity activity and celebration give way to joy exhilaration growth and wellness.
We believe theres always an opportunity to experience wall to climb another game of dodgeball another hoop to shoot another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!
The Assistant General Manager will assist and execute all aspects of the park operation including but not limited to guest services food and beverage training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.
KEY RESPONSIBILITIES
General
- Work with and support the General Manager; assume GM responsibilities in their absence
- Coach and develop a large and diverse team through clear written and verbal communication
- Manage all facets of the operation
- Handle guests questions and concerns professionally and courteously
- Establish and uphold Altitude standards and compliance
- Oversee Altitudes defined processes around inventory and reporting responsibilities
- Track all spending and ensure it is accounted for and in accordance with the parks policies
- Develop the team by establishing profitability goals and rewarding positive behavior
People
- Recruit and hire talent
- Set and hold expectations of accountability with team upholding brand standards
- Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
- Create a work environment that promotes staff retention levels
- Assure staffing levels meet business needs while taking into account team member well-being
- Maintain positive guest experience by using our SMILES philosophy
- Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
Sales
- Execute sales and marketing plans in collaboration with General Manager
- Manage the budget and business plan to meet or exceed planned financial performance make adjustments as necessary to adapt to changing situations
- Maintaining positive community relationships and participating in local events
- Promote membership sales
- Draft communicate track and hold departments accountable for individual goals
Guest Services
- Create a non-brand Altitude guest experience through superior operations
- Oversee cleanliness of park and responsible for audit/inspections
- Ensures compliance with all policies standards and procedures
- Maintains high visibility in guest areas during peak times
- Walk through the park & check for cleanliness maintenance of attractions and signage
- Seek out guest feedback and use for management and hourly team development
- Follow safety and incident reporting guidelines
QUALIFICATIONS AND SKILLS
- 2 years of experience managing a team in an entertainment or food and beverage environment
- Food safety or alcohol certification
- CPR/First Aid certification a plus
Strong leadership qualities including organization and time management
- Able to recruit motivate develop retain and promote top talent through thoughtful leadership and genuine concern for team member growth
- Workdays nights weekends and holidays as
- Operate in a fast-paced environment with constant distractions
- Lift and carry over 50 pounds regularly
- Achieve budgeted financial results in areas of responsibility
- Act as a mentor and lead by strong example
- Maintain a professional image
Required Experience:
Director
Employment Type
Full-Time
