Claims Senior Associate
Claims Senior Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for aClaims Senior Associateto join our Insurance Operations this role you are responsible for ensuring claim payments are validated and paid to the entitled beneficiary.
Position Responsibilities:
- Terminate policies before setting up the claims process and process death benefits based on policy provisions.
- Validate claims compute death benefit values prepare checks and assess survivorship death notices.
- Update systems with payment details and generate hard copy communications regarding client requests.
- Follow up on outstanding death claims requirements and maintain productivity accuracy and service level standards.
- Perform outbound calls to facilitate death claims processing and maintain work inventories and time trackers.
Required Qualifications:
- Education: College/University graduate preferably with related work experience in financial services.
- Technical Skills: Proficiency in computer applications and In-Force administration systems.
- Soft Skills: Good written and oral communication strong time management and multi-tasking skills.
- Keyboarding Skills: Minimum typing speed of 30 words per minute with specific speed requirements for alphanumeric and numeric typing.
Preferred Qualifications:
- Successful completion of compliance and eight-week training program.
- Knowledge of Claims and Titles functions and insurance contract law.
- Ability to identify complex and non-complex transactions.
- Familiarity with AWD 10 EFS PEGA Bridger Etreasury Salesforce LWB Mainframe ELAPS Outlook MS Access Workday and VPAS.
- Open to MBPS employees with one-year tenure who have met performance metrics without attendance or disciplinary issues.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
