Senior AWS Solutions Engineer & Technical Account Manager
Senior AWS Solutions Engineer & Technical Account Manager
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Role Summary
We are seeking a highly skilled and customer-focusedAWS Senior Solutions Engineer & Technical Account Manager (TAM)to join our AWS Technical Support team. This hybrid role blends deep technical expertise with strategic client engagement enabling the successful candidate to lead complex cloud projects provide advanced support and act as a trusted advisor to enterprise customers.
You will be responsible for delivering high-quality AWS solutions managing technical relationships and ensuring customer success through proactive guidance architectural best practices and operational excellence.
Key Duties and Responsibilities
Working in close collaboration with the Global Support Manager and wider in-country AWS teams the core responsibilities of the role include but not limited to the following:
Technical Leadership & Project Delivery
- Lead the design implementation and optimization of AWS-based solutions across compute storage networking and application services.
- Deliver Infrastructure as Code (IaC) using tools such as Terraform CloudFormation and Serverless Framework.
- Conduct AWS Well-Architected Framework Reviews (WAFR) Optimization and Licensing Assessments (OLA) and support Migration Acceleration Program (MAP) engagements.
- Ensure successful handover to operations through documentation runbooks and knowledge transfer.
Customer Engagement & Account Management
- Serve as the primary technical point of contact for assigned AWS customers building strong relationships with stakeholders.
- Understand customer goals and challenges and align AWS solutions to drive business outcomes.
- Provide proactive guidance on architecture cost optimization security and operational best practices.
- Lead customer workshops technical reviews and roadmap planning sessions.
Advanced Support & Troubleshooting
- Provide expert-level support for AWS services including EC2 S3 RDS Lambda VPC IAM and CloudWatch.
- Troubleshoot complex infrastructure and application issues ensuring minimal downtime and rapid resolution.
- Participate in on-call rotations and manage escalations for critical incidents.
- Conduct root cause analysis and implement long-term solutions to recurring issues.
Pre-Sales & Solution Scoping
- Support pre-sales activities including scoping calls workshops and Statement of Work (SoW) development.
- Identify opportunities for service expansion and collaborate with sales and delivery teams.
- Contribute to the development of AWS service offerings and go-to-market strategies.
Mentorship & Continuous Improvement
- Mentor junior engineers and consultants fostering a culture of learning and technical excellence.
- Stay current with AWS innovations and share knowledge across the team.
- Maintain and grow AWS certifications and contribute to internal best practices.
Qualifications and Experience
Certifications
- AWS Certified Solutions Architect Professional (required)
- AWS Certified DevOps Engineer / SysOps Administrator (preferred)
- Additional AWS Specialty certifications (e.g. Security Networking ML) are a plus
Technical Skills
- 4 years in AWS-focused engineering consulting or support roles
- Strong experience with:
- Compute (EC2 Lambda ECS EKS)
- Networking (VPC Transit Gateway Direct Connect)
- Storage (S3 EBS Glacier)
- Databases (RDS DynamoDB Redshift)
- Monitoring (CloudWatch Prometheus DataDog)
- CI/CD (CodePipeline Jenkins GitHub Actions)
- Security and IAM best practices
- GenAI and ML services on AWS
Soft Skills
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Customer-first mindset with a proactive approach to issue resolution
- Ability to lead cross-functional teams and manage technical risks
Required Experience:
Manager
Employment Type
Full-Time
