What you will do
You will be to act as the Learning Program Manager for the delivery of the BEST Learning program supporting our Field Technicians for the fast-paced Johnson Controls.
This role will have the opportunity to partner with the business to support the recruitment & retention of technicians with diverse backgrounds & experiences and to grow a team of technical instructors with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.
You will have a passion for learning and all things technical and will be able to take that passion to deliver quality content to a diverse group of learners. You will be a self starter who wants to continuously improve & create new learning programs. You will also closely partner with other members of the learning team globally. Your team will touch employees distributors and customers.
How you will do it
- Field experience working with JCI HVAC& IREF products & systems install & service in the field and customers
- Experience training colleagues customers & partners on JCI HVAC& IREF products
- Project Management ability to plan deploy and measure learning programs & delivery
- Communicate and manage learning timelines deliverables dependencies and risks across a spectrum of teams and stakeholders
- Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible relevant useful content.
- Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
- Partner with other Program Leads globally to share best practices collaborate and drive consistency across the organization as we work to operationalize our L&D offerings
- Use strong interpersonal and communication skills to work effectively with a wide range of managers instructors SMEs and internal clients. Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into cross functional projects.
- Help implement metrics and evaluation protocols for learning deliverables in region. Fostering a growth mind set and supporting the career growth and development of all learning team members
- Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment
What we look for
Required
- Extensive experience in Project/Program Management to support program management scheduling communications delivery
- Previous experience from Learning and Development role
- Pervious experience in supporting teams who deploy learning across the EMEALA region
- Industry experience in a related field
- Experience collaborating with instructors SMEs learning professionals product managers vendors program managers and stakeholders
- Strong writing and communication skills in English and French language
Preferred
- Field experience working with IREF/ HVAC understanding of HVAC & IREF products & systems install & service in the field and with customers in any relevant role technician engineer sales engineer product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
- Strong writing and communication skills in Dutch language
- Experience in delivering trainings
- Experience working in multinational organization
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