Ferman BMW Palm Harbor- Service Advisor Assistant
Ferman BMW Palm Harbor- Service Advisor Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Ferman BMW Palm Harbor is hiring. If youre seeking increased earning potential greater responsibilities in the Guest Relations side of the Automotive Service Sector look no further.
We need Service Advisor Assistants who enjoy meeting people building relationships and providing a best-in-class Guest service experience.
Responsibilities Include:
- Greet customers and assist them with initial inquiries.
- Schedule service appointments and manage the appointment calendar.
- Answer phone calls and respond to emails or messages from customers.
- Provide customers with updates on the status of their service or repairs.
- Create and maintain service records and files for customers.
- Prepare and process service orders and repair tickets.
- Ensure all service documentation is accurate and complete.
- Coordinate with technicians to ensure timely service and repairs.
- Perform data entry and manage customer databases.
- Prepare reports and summaries as needed for service performance and customer satisfaction.
- Handle billing and payment processes including invoicing and processing payments.
- Contact customers to follow up on service satisfaction and gather feedback.
- Address any customer complaints or issues and escalate them to the Service Advisor if needed.
- Maintain a clean and organized workspace.
- Assist with various administrative tasks such as filing photocopying and mailing.
- Support the Service Advisor with special projects or tasks as required.
Qualifications:
- The ideal candidate is friendly and presents a positive attitude is energetic self-motivated detail oriented has excellent organizational skills and is able to work with minimal supervision.
- Excellent verbal and written communication skills.
- Above average writing telephone and texting skills and proficient in using computers and tablets.
- Self-motivated able to multi-task effectively and work in a fast-paced environment.
- Must have a valid US government issued Drivers License a safe driving record and eligible to work in the United States.
- Must be able to pass a pre-employment background screening and drug test.
- Maintain Ferman Standard of Ethics at all times.
- Embrace a Winning Team SpiritBe PositiveLead by Example.
- Follow the Golden Rule - Do Unto Others As You Would Have Them Do Unto You.
Our Benefits & Perks
- Ferman is a leader in the automotive industry with benefits and perks like:
- Excellent growth and opportunities for advancement.
- Modern state-of-the-art Service facilities.
- Paid training and education to achieve and maintain any job certifications required.
- 401K with company participation.
- Competitive Health Dental Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account).
- PTO (paid time off).
- Employee pricing for new & used vehicles service and parts.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
