Digital Concierge Underwriter
Digital Concierge Underwriter
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Job Description
Description
Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings broad distribution capabilities exceptional financial strength underwriting excellence superior claims handling expertise and local operations globally.
Position Summary
Chubb Small Commercial Insurance (SCI) leverages superior underwriting expertise and world-renowned claims account services and financial strength to offer solutions for small candidate must be highly motivated to succeed have strong communication skills both verbal and written and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to: BOP Commercial Auto Workers Compensation Cyber Digitech and Umbrella.
Qualifications
Major Duties & Responsibilities:
- Serves as first level of contact for agent inquiries contract questions pricing questions system training needs and post bind service requests within designated authority.
- Researches and gathers appropriate information and responds to those inquiries within established Service Level Agreements (SLAs). Communicates directly with agents both verbally (phone) and/or in writing (email) as required.
- When outside of designated authority or expertise forwards to respective business team with supporting research and documentation.
- When within designated authority; evaluates accepts rejects or modifies risks within established underwriting guidelines authority and compliance regulations. Complies with corporate standards procedures business strategies and rating plans.
- Assumes ownership of agent inquiries through to resolution including those inquiries that are handled in areas outside of Digital Concierge to ensure agent receives a response and is satisfied.
- Ability to sell and negotiate to achieve profitability for the Company.
- Assists with all transaction types including but not limited to: new business renewals endorsements referrals BORs rewrites and cancellations as assigned.
- Utilizes Small Commercial Inventory Management systems MS Dynamics and UW Services mailboxes along with additional technologies to manage daily workload to meet Service Level Agreements with underwriters and agents.
- Builds and maintains a resultoriented relationship with the agents and underwriters to drive overall results including profitability growth and retention.
- Performs other duties as required to best serve customer team and management needs.
Employment Type
Full-Time
