Concierge Supervisor - Waldorf Astoria Washington DC
Concierge Supervisor - Waldorf Astoria Washington DC
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-CS2
Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel located at the epicenter of D.C. on Pennsylvania Avenue as a Concierge Supervisor on the Guest Experience Team!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC reclaiming its position as one of Washington D.C.s preeminent addresses where all are welcome. With 263 rooms 38000 square feet of event space and 2 restaurants plus 3 bars this is the new home for Washington D.C.s most consequential events groundbreaking meetings and unforgettable experiences.
Want to learn more Hotel Website Facebook Instagram
What will I be doing
As the Concierge Supervisor you will be responsible for performing the following tasks to the highest standards:
Supervise Staff in the absence of the department heads
Assist the Director of Guest Relations with manpower planning in accordance to requirements.
Train all Concierge associates in accordance to hotel standards appraise their performances.
Report all irregularities to the Director of Guest Relations and seek assistance from the Director of Front Office Assistant Director of Front Office Manager whenever needed.
Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
Give recommendations on hotel operations when opportunities arise to improve services increase revenue or reduce costs.
Follow-up on other tasks assigned by your superior.
Understand local tourism culture and city profile to provide considerate service to guests.
Classification:Full-Time
Shift:Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $33 per hour and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available -for you and your family
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
