GDS Consulting_ServiceNow Technical Architect Manager
GDS Consulting_ServiceNow Technical Architect Manager
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1 Vacancy
Job Description
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
Job Summary:The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs prioritizing features and developing the products vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining prioritizing and validating requirements.
Essential Functions of the Job:
Defines the actual work that will be accomplished and the features that will be built within each release
Plans the overall capacity for the release objectively measuring each feature to ensure they are always delivering the most value to customers
Grooms existing product backlog with the business stakeholders
Defines maintains and communicates product roadmap
Determines customers needs and desires by specifying the research needed to obtain information
Recommends the nature and scope of present and future products by reviewing product backlogs specifications and requirements; appraising new product ideas and/or product changes
Aids in determining cost model and forecasting volume
Review service level performance for product and outline service improvement plan where necessary
Outlines operational requirements by scheduling and assigning employees; following up on work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Knowledge and Skills Requirements:
Must possess:
2-5 years of ServiceNow product knowledge
Excellent verbal and written communication skills
Highly proficient presentation skills including use of powerpoint
A working knowledge of Agile Development / Extreme programming methods
Ability to:
effectively communicate with all levels of the organization globally
demonstrate analytical and problem solving skills
work on multiple overlapping projects
Supervision Responsibilities:
Works across ServiceNow oriented Agile delivery team
Other Requirements:
The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.
Job Requirements:
Education:
College degree in related technology field (Computer Engineering Science etc.) or comparable job experiences
Experience:
Approximately 3 to 5 years of experience in a product manager or service owner role
ITIL Service Manager certification or equivalent work experience a plus
5 years of ServiceNow development experience is an advantage
Able to exhibit a progression of increasingly complex job responsibilities during the period.
Overall 5-8 years of work experience.
Note:
This job description is intended as a guide to reflect the principal functions of the job. However it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further the job description is subject to change at the discretion of management.
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
Required Experience:
Manager
Employment Type
Full Time
