Full-stack Engineer - RC
Full-stack Engineer - RC
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Job Description
Job Description
Career Opportunity with a Global Environment Company in Japan!
Fullstack Customer Engineer
Company Overview
Its a leading payment service provider of International digital commerce solutions that has been innovating online and offline payments not only for Japan but for globally.
Your Role and Responsibilities
Respond quickly to technical inquiries from customers received through our customer-facing teams particularly the Customer Success team.
Investigate the mechanism and cause of customer-reported issues.
Develop solutions and workarounds for the technical challenges that customers are facing.
Collaborate with engineering teams to tackle the most complex issues.
Contribute to our codebase to instantly enhance our offerings.
Empower our customer-facing teams by providing them with product-related knowledge and insights on reported issues.
Represent our customers and partners by advocating the voice of customers and sponsoring feature requests
Oversee incident processes and coordinate incident response
Experience and Qualifications
Strong passion to serve customers
Passion for solving real-world problems through technology and creativity.
Clear logical thinking combined with empathetic understanding of customer sentiment and detailed and unbiased observations.
Extensive experience in any programming language and systematic debugging.
Concrete understanding of HTTP WWW REST SQL logging tracing and observability.
Additional Preferred Qualifications
Professional experience in payment processing systems
Professional or hobby experience with applications that accept payments
Professional or hobby experience with:
Ruby and Ruby on RailsDatadog Shopify PHP TypeScript AWS Docker
Good Reasons to Join
Full remote position
Diverse working environment
Work Location
Tokyo
Details will be provided during the meeting.
Employment Type
Full Time
