Principal Technical Program Manager - ITIL Release and Change
Principal Technical Program Manager - ITIL Release and Change
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Job Description
Elevate your career by steering multi-faceted tech programs integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Infrastructure Production Management you will lead complex multi-functional technology projects and programs that will impact experiences for multiple groups across the firm including clients employees and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business technical and operational objectives into manageable tasks while navigating through ambiguity and driving change. With demonstrated technical fluency you will effectively manage resources budgets and cross-functional teams to deliver innovative solutions that align with the firms strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders ensuring alignment and effective risk this pivotal role you will contribute to the development of new policies and processes shaping the future of our technology landscape.
Job responsibilities
- Develop and implement strategic technical program plans aligning with organizational goals and cross-functional collaboration
- Oversee complex technology project and program execution managing resources budgets and timelines while mitigating risks and addressing roadblocks
- Foster strong relationships with stakeholders clients and cross-functional teams providing direction and defining decision-making procedures for beneficial outcomes
- Guide the selection and implementation of appropriate technologies platforms and software tools leveraging advanced technical fluency
- Champion continuous improvement by identifying process optimization opportunities incorporating best practices and staying abreast of emerging technologies
Required qualifications capabilities and skills
- 7 years of experience or equivalent expertise in technical program management leading complex technology projects and programs in large organizations
- Demonstrated proficiency in technical solutions vendor product knowledge managing vendor relations and implementing solutions
- Advanced analytical reasoning skills applying critical thinking and problem-solving techniques to break down business technical and operational objectives
- Proven ability in leading through change managing dependencies and controlling change in high-pressure shifting environments
- Advanced expertise in stakeholder management establishing productive relationships and driving beneficial outcomes aligned with firm objectives
- Lead and oversee release management and planned event management ensuring seamless coordination across all product lines within Consumer and Community Banking including software releases and activities such as resiliency tests real estate events and infrastructure upgrades
- Develop and implement strategic initiatives to transform existing functions into a future state that aligns with modern software delivery practices
- Collaborate with cross-functional teams to innovate automate and optimize processes; enhancing efficiency and driving continuous improvement in software delivery and executing large scale technology events
- Serve as a strategic advisor to senior leadership providing insights on best practices and emerging trends while fostering a culture of collaboration accountability and excellence
Preferred qualifications capabilities and skills
- ITIL knowledge specifically Release and Change Management experience in modern software deployment practices strategic thinking
Required Experience:
Manager
Employment Type
Full-Time
