Supervisor, Workforce Management
Supervisor, Workforce Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional operational and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business technical support or production teams.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes procedures systems and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts a team by example through the quality service and information provided.
Leadership
- Provides day-to-day supervision to a team. (e.g. coaching on performance coordinating activities checking on quality and work progress)
Problem Solving
- Uses judgment to identify and resolve day-to-day technical and operational problems.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
- Manages and coaches a team of WFM employees on performance quality and output.
- Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
- Directs teams on the use and application of WFM standards and tools to support operational business.
- Establishes development goals and works with the WFM employees on a roadmap to achieve them.
- Monitors the qualitative and quantitative work product produced by the team.
- Ensures completion of mandatory WFM training and knowledge verification.
- Implements and manages employee adherence to WFM standards and processes.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Employment Type
Full Time
