Supervisor, Workforce Management
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional operational and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business technical support or production teams.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Ability to perform work unsupervised.
Functional Knowledge
- Has a comprehensive understanding of a range of processes procedures systems and concepts in own field.
Business Expertise
- Understands how to coordinate efforts across teams to achieve goals.
Impact
- Impacts a team by example through the quality service and information provided.
Leadership
- Provides day-to-day supervision to a team. (e.g. coaching on performance coordinating activities checking on quality and work progress)
Problem Solving
- Uses judgment to identify and resolve day-to-day technical and operational problems.
Interpersonal Skills
- Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
- Manages and coaches a team of WFM employees on performance quality and output.
- Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
- Directs teams on the use and application of WFM standards and tools to support operational business.
- Establishes development goals and works with the WFM employees on a roadmap to achieve them.
- Monitors the qualitative and quantitative work product produced by the team.
- Ensures completion of mandatory WFM training and knowledge verification.
- Implements and manages employee adherence to WFM standards and processes.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
