Workforce Management Business Partner

Job Track Description:

• Requires formal education and relevant expertise in a professional sales or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in field.
• Uses best practices and knowledge of business to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories practices and procedures.

Business Expertise

• Knowledge of best practices and team integration.
• Aware of the competition and what differentiates them.

Impact

• Impacts a range of customer operational project or service activities.
• Works within broad guidelines and policies.

Leadership

• A resource to colleagues with less experience.
• Guides small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

• Ability to articulate difficult or sensitive information effectively.
• Works to build consensus within a team.

Responsibility Statements

• Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
• Ensures functional support given meets the operational needs of the assigned WFM employees.
• Manages the relationship between WFM and operations.
• Acts as the primary point of contact for any operational concerns.
• Ensures that WFM resources and processes have the correct number of operational resources.
• Mentors WFM employees in technical skills and program-specific processes.
• Optimizes WFM performance by exposing and addressing improvement opportunities.
• Integrates additional operational WFM resources to resolve process challenges.
• Performs other duties as assigned.
• Complies with all policies and standards.