Senior Sales Consultant - Retention
Senior Sales Consultant - Retention
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description:
Job Summary
The Senior Agent for Sales Retention Team will be part of a customer-facing offshore team supporting a leading telecommunications clients Mid Markets segment initially focusing on Wireline customers with potential expansion into Mobility services. This role is key to driving customer retention and contract renewals while delivering excellent account management support.
As a direct extension of the clients sales organization the Senior Agent will engage with customers and sellers to manage sales activities resolve billing inquiries provide Day 2 order support and ensure smooth and professional addition to frontline responsibilities the role will support back-end functions such as reporting tracking and documentation to maintain operational excellence and efficient issue resolution.
Job Responsibilities
Engage customers to promote contract renewals and retention aligned with clients business objectives.
Conduct sales and account management calls applying a consultative and value-based approach.
Serve as a daily contact point for customers and internal sellers maintaining a high level of service.
Handle billing concerns and account inquiries ensuring timely and effective resolution.
Provide Day 2 support assisting customers after the initial order and ensuring a positive service experience.
Maintain accurate documentation of interactions and customer history in tracking systems.
Collaborate with back-end support teams for reporting escalation tracking and operational improvements.
Set up a call back for follow up for deal closure
Qualifications
Strong verbal and written English communication skills with the ability to explain complex topics in simple concise language.
Comfortable with customer-facing conversations via phone with confidence in managing sales discussions and customer concerns.
Preferred background in sales tele sales or customer retention roles; Minimum 23 years of experience in customer service sales or telesales preferably within telecommunications.
Minimum of 6 months of telesales experience
Amenable to work on a shifting schedule
Must be flexible with the ability to adapt to changes quickly.
Proactive and has a customer service-oriented mindset
Able to handle conversations without a script and can offer value added services
Excellent interpersonal skills with the ability to build rapport and trust with clients.
Organized detail-oriented and capable of managing multiple tasks simultaneously.
Strong problem-solving skills and ability to navigate billing and order support tools effectively.
Proficient in using Microsoft Office tools systems or support tools; organized and detail oriented.
Can handle customer objection and offer issue resolutions.
Skills:
- Customer Service & Support
- English
- Detail-oriented
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Employment Type
Full-Time
