Principal PM-T, Pre-owned CX, Amazon
Principal PM-T, Pre-owned CX, Amazon
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Amazon is the Everything Store and as global customer demand for pre-owned product grows we want buying a pre-owned product to be as seamless and exciting as buying a new one. Across Amazon there are multiple ways to shop pre-owned products including Amazon Renewed Amazon Resale Devices Pre-owned 3P Used and Amazon Pre-loved. These teams are collaborating to define a best-in-world pre-owned shopping experience that offers customers meaningful savings. This role works closely with engineering partners across the company to innovate for global customer impact.
We seek an experienced and entrepreneurial Principal Product Manager Technical with a passion for delivering world-class customer experiences and you enjoy the thrill of experimentation optimization and close collaboration across a diverse stakeholder group. The ideal candidate is a self-starter with excellent product management skills a strategic thinker and a strong communicator with excellent cross-org collaboration skills. This is a unique opportunity to build develop and drive a globally relevant customer-centric roadmap in a way that increases Amazons relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices.
The Pre-Owned CX Principal Product Manager will own defining and driving the Amazon pre-owned customer experience product vision and roadmap across the end-to-end customer journey. The role will work across multiple business design product and engineering teams to develop foundational shopping experiences including inspiration discovery evaluation detail page optimization pricing purchasing personalization and more. The role is inherently high visibility and will work closely with partners in this exciting pre-owned space across the company to accelerate and amplify our shared investments and drive global customer impact.
Key job responsibilities
Defining a CX vision for the pre-owned shopping experience in partnership with UX design and pre-owned business teams developing an actionable product roadmap and identifying and influencing product/engineering teams to run experiments
Driving ideation and management of a portfolio of experiments some that span multiple teams and shopping experiences and some that dive deep in one CX area
Leveraging your high judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort set/track goals and triage priorities across product/engineering teams
Utilizing your varied background and skillsets to dive deep with designers on UX decisions and drive technical conversations with engineering partners to create roadmap planning
Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed
- Bachelors degree
- 7 years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Proven ability to earn trust with and influence cross-functional teams and senior leaders
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161900/year in our lowest geographic market up to $279900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We seek an experienced and entrepreneurial Principal Product Manager Technical with a passion for delivering world-class customer experiences and you enjoy the thrill of experimentation optimization and close collaboration across a diverse stakeholder group. The ideal candidate is a self-starter with excellent product management skills a strategic thinker and a strong communicator with excellent cross-org collaboration skills. This is a unique opportunity to build develop and drive a globally relevant customer-centric roadmap in a way that increases Amazons relevance and accessibility to a broader customer audience and encourages more sustainable shopping practices.
The Pre-Owned CX Principal Product Manager will own defining and driving the Amazon pre-owned customer experience product vision and roadmap across the end-to-end customer journey. The role will work across multiple business design product and engineering teams to develop foundational shopping experiences including inspiration discovery evaluation detail page optimization pricing purchasing personalization and more. The role is inherently high visibility and will work closely with partners in this exciting pre-owned space across the company to accelerate and amplify our shared investments and drive global customer impact.
Key job responsibilities
Defining a CX vision for the pre-owned shopping experience in partnership with UX design and pre-owned business teams developing an actionable product roadmap and identifying and influencing product/engineering teams to run experiments
Driving ideation and management of a portfolio of experiments some that span multiple teams and shopping experiences and some that dive deep in one CX area
Leveraging your high judgment to prioritize opportunities that drive the most strategic value; working with design teams to scope design effort set/track goals and triage priorities across product/engineering teams
Utilizing your varied background and skillsets to dive deep with designers on UX decisions and drive technical conversations with engineering partners to create roadmap planning
Developing and driving mechanisms with senior leaders on the progress of the CX work and areas where support is needed
- Bachelors degree
- 7 years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- Proven ability to earn trust with and influence cross-functional teams and senior leaders
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies business analysis or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161900/year in our lowest geographic market up to $279900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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