Customer Support (Mekari Klikpajak)

Yogyakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 22-08-2025

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

Handle user inquiries and complaints through Whatsapp Group/phone call/email
Ensure user satisfaction through feedback and solution
Inform user in case of website maintenance or any problems occurred
Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product Sales and Marketing teams
Aware about SOP and Product Updates

Requirements:

Candidate must possess at least a Bachelors Degree ofTax or equivalent
Having a Brevet Certification is a plus point
People-oriented proactive and communicative
Good analytical and problem-solving skills
Good personality
Customer-oriented and cool-tempered

Required Skills:

Persuasion and Negotiation
Email Support
Chat Support
Customer Service
Typing
Communication Skills
Strong Tax Background
Multitask

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Friendly and dynamic work environment.
9. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at ENG or to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Job Description:

Handle user inquiries and complaints through Whatsapp Group/phone call/email
Ensure user satisfaction through feedback and solution
Inform user in case of website maintenance or any problems occurred
Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product Sales and Marketing teams
Aware about SOP and Product Updates

Requirements: