Junior System Eng (Citrix Support)
Junior System Eng (Citrix Support)
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Job Description
What success looks like in this role:
- 1st level Technical Support on Citrix / End User Computing area
- Resolve escalated tickets/issues related to Citrix / Azure Virtual Desktop environment
- Strive for a high level of first contact resolution.
- Respond to and resolve customer requests in relation to Citrix End User Computing / Azure Virtual Desktop difficulties by providing fast efficient and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests within the Citrix team.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Identify process efficiencies within the Support Teams and to take corrective action to implement changes.
- Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
- Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting attendance etc.)
You will be successful in this role if you have:
BA/BS degree and 0-2 years relevant experience OR equivalent combination of education and experience
Key requirements:
- Any form of End User Support experience
- Ideally experience in supporting Windows and or Citrix End User Computing / Infrastructure / Microsoft Azure / AVD environment
- Education: B.E / Any Graduate / Diploma in Information Technology or Engineering
- Fluency in English
- Nice to have - ITIL process like incident change problem and change management
Job specific skills:
- Numerate with attention to detail.
- Results oriented with ability to lean fast from others
- Team worker with good collaboration skills
- Good communication and negotiation skills
- Proactive and flexible
What we offer:
- Hybrid working is supported
- Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
- Home office allowance
- Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
- First working experience in an international and high-profile client environment
- Access to cloud and modern IT technologies
- Individual development plan and fast upskilling opportunities
- Technology upskilling opportunities to learn directly from more senior experts (L2 / L3 / Architect)
- Technical trainings and certification support
- Performance based carrier pathing and growth support
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Junior IC
Employment Type
Full-Time
