Sr. Product Manager - Tech, Customer Experience and Business Trends
Sr. Product Manager - Tech, Customer Experience and Business Trends
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Amazon is looking for a Senior Product Manager Technical to join our Customer Experience and Business Trends team. Our teams mission is to deeply understand and improve customer experiences globally. You will play a crucial role in shaping the future of our selling partners experience. You should have broad experience with technology products - especially AI and GenAI - that measure evaluate and enhance selling partners experiences.
The right candidate will have a passion for identifying industry and technology trends assessing experiences of selling partners and building strong partnership across business teams to drive changes. You will leverage your technical skills along with a variety of research methodologies to drive studies and identify actionable insights. You will make recommendations to senior leaders and partner with product and tech teams in developing business actions that directly impact our selling partners. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners. You demonstrate strong sense of urgency and commitment.
Key job responsibilities
- Product Management: Own and execute large complex studies end to end including scoping with business leaders designing methodologies collecting and analyzing data generating recommendations and presenting results to senior leaders.
- Strategic research: Translate complex business problems into analytical requirements and hypotheses. Apply diverse mythologies such as desktop research expert interviews qualitative interviews and quantitative surveys to derive insights.
- Technology Acumen: Lead technical assessments and deep dives to understand technology and underlying systems.
- Stakeholder Management: Build strong relations with internal stakeholders to understand business priorities inform our roadmap and drive business growth process improvement and cost efficiency through insights.
- Trends and Innovation Monitoring: Discover track and evaluate global industry and technology trends to inform strategy and product innovations at Amazon.
- Process Improvement: Continuously innovate and scale our methodologies to optimize efficiency and impact.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.
- Bachelors degree
- 5 years of product or program management product marketing business development or technology experience
- Experience with end to end product delivery
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Masters degree
- Experience in areas such as management consulting internet technology retail consumer goods
- Understands the reasons for architecture decisions behind a product or feature and capable of holding an engineering team to a high standard for product solutions
- Able to make the case for a technology product and can influence teams to dedicate resources
- Hands-on experience building AI product prototypes to improve efficiency and max impact.
- Experience with eCommerce (retail or 3P business) and B2B research
- Robust quantitative and qualitative analytical skills excellent attention to detail and good business acumen.
- Experience in delivering end-to-end studies including scope and methodology design fieldwork (qualitative research moderation and survey execution) analysis recommendations reporting and presentation of results to senior leadership
- Excellent written and verbal communication skills in English; able to produce and finalize complex documents for large and small audience across multiple leadership levels and functions.
- Self-starter possesses flexibility to work in a fast-changing environment and ambiguous situations.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The right candidate will have a passion for identifying industry and technology trends assessing experiences of selling partners and building strong partnership across business teams to drive changes. You will leverage your technical skills along with a variety of research methodologies to drive studies and identify actionable insights. You will make recommendations to senior leaders and partner with product and tech teams in developing business actions that directly impact our selling partners. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners. You demonstrate strong sense of urgency and commitment.
Key job responsibilities
- Product Management: Own and execute large complex studies end to end including scoping with business leaders designing methodologies collecting and analyzing data generating recommendations and presenting results to senior leaders.
- Strategic research: Translate complex business problems into analytical requirements and hypotheses. Apply diverse mythologies such as desktop research expert interviews qualitative interviews and quantitative surveys to derive insights.
- Technology Acumen: Lead technical assessments and deep dives to understand technology and underlying systems.
- Stakeholder Management: Build strong relations with internal stakeholders to understand business priorities inform our roadmap and drive business growth process improvement and cost efficiency through insights.
- Trends and Innovation Monitoring: Discover track and evaluate global industry and technology trends to inform strategy and product innovations at Amazon.
- Process Improvement: Continuously innovate and scale our methodologies to optimize efficiency and impact.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.
- Bachelors degree
- 5 years of product or program management product marketing business development or technology experience
- Experience with end to end product delivery
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Masters degree
- Experience in areas such as management consulting internet technology retail consumer goods
- Understands the reasons for architecture decisions behind a product or feature and capable of holding an engineering team to a high standard for product solutions
- Able to make the case for a technology product and can influence teams to dedicate resources
- Hands-on experience building AI product prototypes to improve efficiency and max impact.
- Experience with eCommerce (retail or 3P business) and B2B research
- Robust quantitative and qualitative analytical skills excellent attention to detail and good business acumen.
- Experience in delivering end-to-end studies including scope and methodology design fieldwork (qualitative research moderation and survey execution) analysis recommendations reporting and presentation of results to senior leadership
- Excellent written and verbal communication skills in English; able to produce and finalize complex documents for large and small audience across multiple leadership levels and functions.
- Self-starter possesses flexibility to work in a fast-changing environment and ambiguous situations.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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