Collection Enforcement Deputy I
Collection Enforcement Deputy I
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Job Description
Introduction
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.
Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.
APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRE FOR THIS RECRUITMENT WILL ONLY BE ACCEPTED ONLINE.
DESCRIPTION
These positions are located in the Central Collections Division of the Office of the Auditor-Controller; and in the Treasurer-Tax Collectors Department. Collection Enforcement Deputy II positions are flexibly staffed from Collection Enforcement Deputy I based on meeting defined job performance standards. Collection Enforcement Deputy Is are distinguished from Collection Enforcement IIs in that the latter are required to perform at higher job productivity levels for revenues collected numbers of paying accounts numbers of court actions and the percentage of accounts over 120 days delinquent. Both classes are distinguished from the next higher-class series of Collection Supervisor in that positions in the latter classes act as working-level supervisors.
DEFINITION OF LEVEL
Positions at this level perform initial research on debtor accounts and related inside collections of such accounts. Incumbents verify information relating to the whereabouts employment earning assets liabilities and ability to pay of persons owing monies to the County. As necessary they also prepare cases for legally enforced collections and appear in Court.
For more detailed information about the job classification visit:Collection Enforcement Deputy I (#1420)
VACANCIES
We are currently recruiting to establish a countywide eligible list that will be used by any County department or agency needing to fill a vacancy in this classification. There are immediate vacancies within theTreasurer-Tax Collector Department.
MINIMUM QUALIFICATIONS
The equivalent of one years experience as a Specialist Clerk or in an equivalent or high class in the Alameda County classified service (non-classified includes District Attorneys Office Hospital Authority and the Consolidated Courts) involving collection assignments.
The equivalent of one years experience in collection work with responsibility for a collection file of at least 500 delinquent accounts.
License: Possession of a valid California Motor Vehicle Operators license.
NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
Knowledge of:
General principles of collections enforcement and procedures.
Federal and California laws and regulations pertaining to a wide variety of debt collection.
Legal requirements for collection of delinquent accounts.
Basic arithmetic to perform calculations and understand financial records.
The English language (including spelling vocabulary sentence and paragraph structure) sufficient to prepare and edit reports letters and other written communications.
Ability to:
Research legal financial and other records sufficient to obtain data needed to secure and enforce a wide variety of debt collection.
Communicate effectively in writing (including spelling vocabulary sentence and paragraph structure).
Communicate with persons from a wide variety of ethnic and social backgrounds sufficiently to explain legal processes and obligations and/or penalties for nonpayment of debts.
Elicit information from hostile and/or uncooperative individuals.
Organize work and establish priorities according to departmental operating requirements.
Effectively manage time to perform multiple tasks.
Work cooperatively with other staff outside agencies and public so as to maximize collections in accordance with established policies and procedures.
Operate standard office equipment including a computer terminal.
EXAMINATION COMPONENTS
THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:
- A review of applicants application andsupplemental questionnaireto verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
- A written component that can be administered remotely and is weighted as qualifying only (pass/fail).
- An oral examination which will be weighted as 100% of the candidates final examination score. The oral examination may be administered virtually and contain situational exercises.
Candidates must attain a qualifying rating on each portion of this recruitment.
WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position in which case the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies or for other alternate jobs with comparable scopes of work.
For more information on the Civil Service Selection process please visit the What You Need to Know section of our website AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN. Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA) Federal Americans with Disabilities Act (ADA) Alameda Countys Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable order to qualify for a reasonable accommodation applicants must have a disability/medical condition pursuant to the ADA FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures please visit our websiteReasonable Accommodation HRS. The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*: For your Health & Well-Being For your Financial Future For your Work/Life Balance *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change. All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add@ andas accepted addresses to any email blocking or spam filtering program you may use. If you do not do this your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the My applications button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read received or accessed by any applicant for a county recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email boxandare routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit competence performance and business need. Alameda County does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other non-merit factors protected under federal state and local law. Alameda County celebrates diversity and is committed to creating an inclusive and welcoming workplace environment.TENTATIVE RECRUITMENT PLAN Deadline for Filing: 5:00:00 p.m. Friday September 5 2025 Review of Applications & Supplemental Questionnaires forMinimum Qualifications: September 9 2025 Notification to applicants: September 15 2025 Virtual Written Examination: Week September 29 2025 Virtual Pre-Recorded Civil Service Oral Examination: Week October 13 2025 Notification of Exam Results: October 27 2025 TENTATIVE SELECTION PLAN Department Selection Process: TBD BENEFITS
Conclusion
Erika Beams Human Resources Analyst
Human Resource Services Division County of Alameda
Analyst Email Address Link: Phone:
SERVICE WORKER
Employment Type
Full-Time
Key Skills
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